Canada777 - account was blocked

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221
#901

Hello. My name is Mary, and it is with great hope that you can help me with a serious problem I am having with Canada 777. I am really in a very difficult situation, and I hope that you can help me in this matter. The situation is as follows: a few days ago, I happily made a deposit to my Canada777 account. However, something went wrong. Yesterday, when I tried to log into my account, I found that it was blocked. It's like a lightning strike! I can't understand why my account was blocked and what is happening with my money. I did not break any rules and only went to the casino a few times, only one of them played slots. Please help me to sort out this situation. I trust that you will sort out this problem and help me get back access to my account and the money I invested in the games.

#907

Hello! We deeply regret the inconvenience you experienced and are here to help. We understand how important access to your account and the safety of invested funds are for you. Let's understand the situation with your blocked account. Please provide us with your username and any additional information that may help identify your account. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#911

I sent information. I look forward to your fast reply.

#915

Thanks for the information provided. We immediately launched an investigation into this situation and contacted the Canada777 casino security department. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#924

After a thorough investigation with Canada777 Casino, we have discovered that there has been activity on your account related to using a VPN and changing your IP address. This activity was considered suspicious from a security point of view. Using a VPN may be considered an attempt to bypass the security system and may result in a temporary suspension of the account. However, your situation is important to us, and we are ready to consider the issue of unlocking your account. Please provide us with additional details and explain why you were using a VPN so that we can more accurately understand the situation and consider unblocking. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#930

I did use a VPN because I wanted to see what other slots were out there. But I did not play the ones that are not available in my country, I just studied. I apologize for the misunderstanding. I am ready to provide all the necessary details that I have not played or won anything in slots that are not available.

#935

Thank you for your understanding and providing additional information, Mary. We appreciate your cooperation and willingness to clarify the situation. Your use of a VPN was not against the rules, and we believe that using a VPN is not sufficient reason for a ban. In addition, with the inability to withdraw your deposit. To resolve this issue, we will contact the Canada777 casino and provide them with additional explanations. We will try to expedite this process and take all necessary steps to restore access to your account. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#940

Good, thanks for understanding. I'm waiting for the answer.

#961

Good afternoon After communicating with Canada 777, we came to a solution to the problem. Your account will be restored as soon as possible, all deposits will also be on your gaming account. The casino apologizes for the mistake. Thank you for your patience and contact with us. Best wishes Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#965

Ooo! Thank you for your help. You are the best! Thanks again.

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