BetOnRed is trying to scam me.

Hello! I am writing to you with a complaint about the BetOnRed online casino . This casino is trying to scam me. I won an amount of $3600 from them and when I tried to withdraw my funds they blocked my account without explanation. I have already tried to contact their support team several times, but they ignore my messages. I feel cheated. Please help me understand this situation.

Hello! We are sorry that you are having problems with BetOnRed Casino . In order to begin our investigation, we will need some information about your account. Please provide your casino username and, if possible, screenshots of your communication with technical support and your blocked account. Casinos In Canada Support Team

My username is Otto Red Flag. I registered on March 15, 2023. The last deposit transaction was on September 20, I tried to withdraw my funds on September 22 and I was blocked on the same day. I sent screenshots in private messages.

Thanks for the information provided. We will begin an investigation and contact BetOnRed Casino to find out why your account was blocked. Please give us some time for this. Casinos In Canada Support Team

Okay, I'll be waiting for your messages!

Hello. We conducted an investigation and found out that your account was blocked due to suspicion of fraud, namely the provision of false documents during verification. However, after our intervention, BetOnRed Casino reviewed your situation again and came to the conclusion that the blocking was erroneous. Your account will be unblocked and you will be able to withdraw your funds within the next 24 hours. We will stay in touch with you until the issue is completely resolved. Please let us know when the money arrives in your bank account so that we can close the complaint. Casinos In Canada Support Team

Thank you very much! I am so glad that you helped me understand this situation... my account was unblocked, I set the money to be withdrawn. I'll post how they do.

Good afternoon again! The funds have arrived, but not all. Only $1244 came into my account instead of 3620. There has been silence for 2 days now and nothing else has arrived. The casino is not answering me again...

Hello! We will contact the casino to clarify the details and get back to you as soon as we receive the information. Casinos In Canada Support Team

We received a response from BetO nRed . Your withdrawal is in the queue. A very strange situation, but the casino promises to make a payment in the near future. Casinos in Canada Support Team

It's fucked up...

ABOUT! All the remaining money arrived this morning! The complaint can be closed, but there is no more trust in this casino. It seems to me that if it weren’t for you, I would not have received anything. I hope they improve, because with the “fictitious” blocking and delays they will lose all the players...

Unfortunately, this is not uncommon in the gambling world. We are glad that your problem has been resolved. Contact us if you have any questions or complaints, we will try to help again! Casinos In Canada Support Team