I feel lost and don't know where to turn.

Greetings! I encountered a rather strange situation at the 21.com online casino. After successfully making a deposit of $200 and playing several slots, I noticed that my balance had halved for no apparent reason. I have not made bets of this size, and I am absolutely sure of it. Maybe someone has encountered something similar? I feel lost and don't know where to turn.

Hello! Thanks for sharing your problem. We are ready to help you understand this situation. To begin with, can you provide the username, date and time when you noticed the balance change? It would also be helpful to know the last games you played before. Support team Casinos In Canada

Oh, thanks for the quick response! I noticed the problem yesterday around 9 pm . Before this I played the Magic slot Stars " and " Golden" Quest ". I am sure that my bets did not exceed $5 per spin.

Thank you for the information provided. We will begin an investigation. While we're at it, can you check your bet history in your casino account? This may give us more information about what happened. Support team Casinos In Canada

Okay, give me a minute... Here, I found it. The history of bets shows that I only played these slots and nowhere else, and the money was simply lost!

This is really strange. We will contact 21.com casino and try to find out the details of this situation. Please wait. Support team Casinos In Canada

We contacted 21.com Casino and learned that at the time you specified, a technical glitch occurred on the casino server, which may have affected some player accounts. They checked your game history and confirmed the error. The casino promised to return the lost funds to your account in the next few hours. Support teamCasinos In Canada

Oh, what a relief! Thank you very much for your help! I was so alarmed by this situation. You are real saviors!

We're glad we could help! If you have any other questions or problems, we are always ready to help. Good luck in your games and may luck always be on your side! Support teamCasinos In Canada