After I won a large amount of money, my account was suddenly blocked without any explanation

Hi all! I encountered a serious problem at the online casino 500 Casino. After I won a large amount of money, my account was suddenly blocked without any explanation. I have been playing at this casino for over two years now and have never encountered problems like this before. I always followed all the rules, verified my account and used only one payment method. This is extremely strange and unpleasant. My casino login is MountainBettor.

Hello MountainBettor! This is really strange considering your long history of playing at 500 Casino. Let's try to figure it out. Did you receive any notifications or letters from the casino before the ban? Support team Casinos In Canada

No, I did not receive any warnings or letters. Just one day, while trying to log into my account, I saw a message about being blocked. I tried to contact the casino support, but never received an answer.

I understand your concern. Sometimes blocking can occur due to technical errors or suspicion of fraud. Are you sure that your account has not been hacked or used by third parties? Support team Casinos In Canada

I'm absolutely sure. I always monitored the security of my account, changed my password regularly and never shared my data.

Okay, let's try to contact the casino on your behalf and find out the reason for the blocking. While we're at it, can you check your email inbox for emails from the casino? Support team Casinos In Canada

I checked now - there is nothing. I really hope you can help me.

We will do everything possible. Please wait. Support team Casinos In Canada

We contacted representatives of 500 Casino. They reported that your account was temporarily suspended due to suspicious activity, which they thought might indicate a hacking attempt. However, after our request, they carried out an additional check and confirmed that they were mistaken. Your account will be unblocked shortly and you will also be given a bonus as an apology for the inconvenience caused. Support team Casinos In Canada

Oh, this is great news! Many thanks for your help. I really appreciate your support and professionalism. And I would like to tell the casino to work with the technical support department. If they had gotten in touch themselves, we could have solved all this on our own...

We're glad we could help, MountainBettor! If you have any other questions or problems, we are always ready to help. Good luck in your games! Support team Casinos In Canada