Oh great! Metal Casino , you've outdone yourself! Congratulations! I played the Golden slot Dragon " and after buying a bonus for $150, the game just froze! So what do you think? When I reloaded the page, my money disappeared and the bonus did not activate. And this after I had already spent over $2000 in the last month in this casino. Is this really how they treat regular customers? Or is this a new way to attract customers? I’m waiting for a “professional” answer.

Hello! We are very sorry that you encountered such an issue in Metal Casino . We are ready to help you. To begin, please check your login or email that you used when registering at the casino. Also, if you have screenshots or other evidence of your problem, this will help us in our investigation. Support team Casinos In Canada

Oh, you're so fast! I am surprised. I sent you screenshots of the moment you purchased the bonus, the error that occurred after and my email . Hope this helps you understand my problem.

Thanks for the information provided. We will begin an investigation into your matter. While we are looking into this, could you please clarify whether you have previously had similar problems at this casino or is this the first time? Support team Casinos In Canada

First time like this. But, given the current situation, I’m starting to wonder whether it’s worth continuing cooperation with this casino.

We understand your concern and will do our best to resolve your problem. Please give us some time. Support team Casinos In Canada

Hello! We have investigated your problem with Metal Casino . The casino has confirmed a technical glitch on their end during your game. They refunded $150 to your gaming account and provided an additional bonus as an apology for the inconvenience. Please check your account and let us know if everything is ok. Support team Casinos In Canada

Oh, miracle! Thank you for your help. Yes, the money and bonus are there. I hope such problems will not arise in the future.

We're glad we could help you! If you have any other problems or questions, don't hesitate to contact us. Good luck in your games! Support team Casinos In Canada