I ask for help in resolving this situation

Good afternoon. I encountered a problem at VIPSlots online casino. 10 days ago I requested a withdrawal of $1,740. According to the terms of the casino, the payment should have occurred within 3-5 business days. However, the money never arrived in my account. I tried repeatedly to contact the casino support but was not provided with specific information about the reasons for the delay. My casino login sent you a private message. I ask for help in resolving this situation.

Hello. We apologize for your unpleasant experience with VIPSlots. We will need more information to begin our investigation. Please indicate the method you used to withdraw funds, as well as the date and time of your last contact with the casino support team. Support team Casinos In Canada

I used the withdrawal method via bank transfer. The last call to support was 3 days ago, on September 30, at approximately 14:00.

Thanks for the information provided. We will begin an investigation and contact VIPSlots regarding your issue. While we are at it, could you clarify if you have previously had problems with withdrawals at this casino? Support team Casinos In Canada

No, I have not encountered such problems with VIPSlots before. This is the first incident.

Got you. We will try to sort this situation out as quickly as possible. Please give us some time. Support team Casinos In Canada

Hello. We contacted VIPSlots and found out that there was an issue on their payment partner's end which caused a delay in the payout. They claim that the problem has already been resolved and your payment will be processed in the next 24 hours. Please let us know when the money arrives in your account. Support team Casinos In Canada

Thank you for your help. I will wait for the funds to arrive and will definitely inform you about the result.

Good afternoon. I would like to inform you that the money arrived in my account, albeit a little later than 24 hours later. Thank you for your help in resolving this issue.

We're glad we could help. If you have any other problems or questions, don't hesitate to reach out. Good luck in your games! Support team Casinos In Canada