I'm reaching out to you with a serious issue I encountered at LeoVegas.
Thread starter helentaylor1r Start date 01/12/2024 07:20:22 am
I'm reaching out to you with a serious issue I encountered at LeoVegas. My experience began about a month ago when I decided to try my luck in blackjack. Over a few days of playing, I managed to win a significant amount - $1000. However, when I requested a withdrawal, problems started. Initially, they told me that my account needed verification, which is a standard procedure. I provided all the necessary documents: a passport scan, utility bill, a photo of my credit card, and a bank statement. But after that, I was informed that additional proof of my address was required. I sent a bank statement, but then my account was blocked without explaining the reasons. I've contacted customer support several times, but I only received generic responses without specifics. It seems to me like an intentional delay in payment. I would like to understand what further steps I should take to resolve this situation.
Hello! Thank you for reaching out. We understand your concern. We will need your login and email to begin the investigation. Also, to better understand the situation, could you clarify the responses you received from the casino? If you have any screenshots, please send them along with your login in private messages. Support Team Casinos In Canada
I sent a passport scan, utility bill, a photo of the credit card, and a bank statement. In response from the casino, I received only general phrases about the need for additional verification, but without specific indications of what exactly is wrong with my documents. I have sent you my login.