I'm reaching out to you with a problem I encountered at the online casino Reload Casino

Hello! I'm reaching out to you with a problem I encountered at the online casino Reload Casino. My story began two weeks ago when I decided to try my luck at their casino. Everything started great, and after a few days of playing various slots and table games, I managed to win $900! I was on cloud nine with happiness, but my excitement quickly turned into disappointment. Trying to withdraw my winnings, I encountered the first problem: the withdrawal system requested additional verification of my account. I immediately provided all the necessary documents: a passport scan, a utility bill, and screenshots of transactions from my bank confirming my deposit in the casino. However, more than 10 days have passed, and I haven't received confirmation of verification or my money. Moreover, my last attempt to contact the casino's support ended with them simply not responding to my messages. I feel helpless and don't know what to do next. Can you help me sort out this situation and achieve justice? My casino login is Somnian_N.

Hello! Thank you for reaching out to us and providing a detailed description of the problem. We understand how disappointing this can be and are ready to help you. To begin the investigation and discuss your case with Reload Casino, we need additional information. Could you please provide the dates and screenshots of your attempts to contact the casino support, as well as confirmation of sending documents for verification? Casinos In Canada support team

Of course, I have sent you screenshots of the correspondence with support and the documents I sent for verification in messages. I truly hope for your assistance.

Thank you for providing the information. We will immediately start investigating and contact Reload Casino to clarify the circumstances of your situation. Please stay in touch; we will definitely inform you of the progress in resolving the issue. Casinos In Canada support team

We have received a response from Reload Casino. They acknowledged that there was a delay in verifying your account due to the high volume of requests recently. They apologize for the inconvenience and inform that your account is verified, and the funds will be paid out shortly. We will monitor the situation to ensure that your problem is fully resolved. Please let us know when you receive your money. Casinos In Canada support team

A huge thank you for your help! I truly appreciate what you've done for me. I will definitely inform you as soon as the money is credited to my account.

The money has been credited to my account. You can close the complaint.