would like to share my recent issue with the online casino DolfWin

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77
#4419

Hello, dear Casinos In Canada team. I would like to share my recent issue with the online casino DolfWin, where unfortunately my recent experiences have left me with many questions and concerns. To begin with, after registering and playing for a few weeks, I won a sum of $3200. According to the casino's terms, I requested a withdrawal of these funds on April 10th. I was told that the payout would occur within 5 business days. However, it has been over three weeks now, and I still haven't received my money. During my correspondence with the casino support, I was repeatedly informed about various technical issues, and each time a new deadline was given. Besides, I found it strange that I was asked several times to resubmit documents for verification, although I had already sent them during registration. It would be helpful to understand if there are any internal issues or regular delays in their payment system's operation? Could this be related to my withdrawal method via Skrill? Do I need to take any additional steps to expedite the process? My login to the casino is GoldenAce78. Thank you for your attention to my case, and I hope for your assistance.

#4421

Hello! Thank you for reaching out and providing a detailed description of your situation. We fully understand your concern and will begin an investigation with DolfWin immediately. To expedite the process, we will also request information on the current status of your payout and hold discussions with the casino management regarding possible technical issues in their system. It's important for you to stay in touch with us and inform us of any new messages from the casino or changes in the status of your request.

paid 50 USD
our debt 480 USD
#4423

Thank you for the quick response and willingness to help. I really hope for a speedy resolution to this problem, as these funds were intended for important personal needs. I will definitely keep you updated on any developments from the casino's side. Thanks for the support.

#4425

Good day! We have received a response from the DolfWin casino. They acknowledged that there was a delay due to an update of their payment processing system. There were also some delays in verifying the documents required for payouts via Skrill. The casino assures that all technical issues have been resolved, and your $3200 payout will be processed within the next 24 hours. Please confirm receipt of the funds once they are received.

paid 50 USD
our debt 480 USD
#4426

These are wonderful news, thank you for your efficiency and support. I will closely monitor the receipt of funds and will immediately inform you of the results. Thank you for your help and professionalism in resolving my issue.

#4433

Hello! I'm glad to report that the money has been successfully credited to my Skrill account. All funds are in place, and I express my gratitude to you for helping to resolve this issue.

#4438

We're glad we could help, and your problem has been successfully resolved. If you have any further questions or issues, feel free to reach out to us.

paid 50 USD
our debt 480 USD

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