This is absolutely ridiculous!

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112
#4434

This is absolutely ridiculous! I won $2700 in Casino Room, and now they've been ignoring my withdrawal requests for over two weeks! Is this some kind of scam? I've spent my money, time, nerves, and now they're acting as if my winnings are their money! What a mess! Please help me figure this out, it's beyond belief!

#4439

Hello! We understand your frustration and regret the situation that has arisen. In order for us to start investigating and assist you, please provide your login to Casino Room and any evidence of your transactions or correspondence with the casino support. This will help us expedite the process.

paid 50 USD
our debt 480 USD
#4445

My login there is - JMaster23. I've already sent you all the screenshots of my winnings and the correspondence with their support, where they keep telling me to wait and do nothing!

#4447

Thank you for providing the data. We have initiated an investigation into your case with Casino Room. Please wait, we will contact the casino and try to expedite the payout process.

paid 50 USD
our debt 480 USD
#4450

We have contacted Casino Room and found out the reason for the delay. They cited a delay in payment processing due to a technical system upgrade. However, thanks to our intervention, your $2700 payout will be processed within the next 48 hours. Please let us know when the funds are credited to your account.

paid 50 USD
our debt 480 USD
#4451

Finally! Thank you for your assistance, I really hope that this time the money will come through. I'll inform you as soon as I receive them.

#4452

The money has arrived. Thank you very much, the complaint can be closed!

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