Casino Room Review: Bonuses, RTP and Complaints

There are quite a few online casinos that advertise with a large portfolio. However, there are not many providers that offer more than 800 games. Our casino room experience is not just positive because of the size of the portfolio. The quality of the games is also good. In the casino room there are games from NetEnt, Quickfire (Microgaming) and various other game manufacturers. Among other things, well-known slots such as Starburst, Mega Fortune and Wolfheart are available. There are also a number of games with high jackpot odds. Roulette and blackjack dominate the table games, but baccarat is also part of the offer. Video poker is also represented, albeit in a relatively manageable selection. Basically, it would be nice if the games were arranged a little more clearly. Many titles are currently in the “Other Games” category.

The test of the live casino revealed many positive details. The selection of games is appealing, even if there are competitors with significantly more tables and games. Blackjack, poker, roulette and baccarat are offered. These classic games are offered in different variants. For example, there is 3 Card Poker and Common Draw Blackjack. The quality of the live dealer games is above average. The broadcasts of the games are technically well done. The croupiers, mostly female, young and pretty, are well trained.

The chat, through which a direct conversation is possible, works well. If you have even the slightest doubt that the live casino is actually real, you can convince yourself of the live quality of the offer at any time. Casino Room, however, already achieved a good score with its implementation:

•        Blackjack, poker, roulette, baccarat in different variants

•        Well trained croupiers

Overall, the welcome package consists of a double bonus, consisting of a 100% deposit bonus and 100 free spins. With the first deposit in the casino room, every customer receives a 100 percent bonus up to 1000 CAD and an additional 100 free spins, 30 of which are immediately and 70 are spread over the first week after the first deposit.

The first 30 free spins are available for Starburst, the 70 more can be played on the Viking Voyage slot. The most important requirement for the first bonus is a minimum deposit of 10 CAD. After the first deposit, the bonus amount will be credited. There is no need to use a bonus code or take any other precautions. Before a withdrawal can be made, the bonus must be converted in accordance with the bonus terms and conditions:

•        1000 CAD (100 percent) first deposit bonus

•        Minimum deposit: 10 CAD

•        Minimum turnover: 35 times bonus

•        Bonus period: 7 days

•        Only bonus games allowed

The new customer bonus must be played through 35 times before a withdrawal without losing the bonus is possible. However, not all games are approved for this task. Only the games that can be found in the "Bonus Games" category may be used for the bonus. If the customer only uses one other casino game, this automatically means that the bonus winnings are cancelled at the latest when they are paid out. In our experience with Casino Room, there are no exceptions to this rule.

VISA, MasterCard, Skrill, Paysafecard, Neteller and bank transfer are the main payment methods offered in the Casino Room. In general, the withdrawal is made with the payment method that was used for the deposit. If this is not possible for technical reasons, for example with the Paysafecard, the customer can pay out by bank transfer.

No fees are charged for deposits and withdrawals. Withdrawals are not processed immediately, but only after a period of up to 48 hours. A cancellation of the payout is possible within this period. After that, according to our casino room experience, the withdrawal requests are processed quickly. However, it would be nice if there was no waiting time. Most of the top casinos these days pay out without waiting. It wouldn't be bad if a few other payment methods were offered, for example PayPal.

The customer service in the Casino Room does not have a hotline. But that is the only point of criticism that we can report. Otherwise, we really liked the customer service in the test. This is mainly due to the fact that there is live support via a well-functioning chat. The employees are almost always available and willingly provide information. In our experience, the support is also very helpful for questions about the new customer bonus or other bonus offers. The chat can be accessed at any time via the casino page. Even when the games are running, the chat is always displayed. This is quite practical, because if you get a problem with a game or have a question, you can call up customer service with one click and use the chat. There is no more convenient customer service available, even in the best casinos.

•        No hotline

•        Top notch live chat and email support

The Casino Room mobile app is a classic mobile website. This is a very good solution, because the use of the mobile casino is possible regardless of the mobile device. Installation is not required. The Casino Room app is not specifically designed for Android or iOS. Basically, the Casino Room works with every smartphone and tablet. The technical implementation of the mobile website was very successful. In the test, we also found that the number of mobile games has increased significantly in recent years. The complete portfolio is not yet available for mobile use, but a considerable part of it.