Casino Room Review: Bonuses, RTP and Complaints
I was disappointed with Casino Room's odds, which were much lower than other betting platforms I've used.
I experienced numerous issues with Casino Room's platform and services, leaving me dissatisfied and unhappy.
Casino Room has been a wonderful experience for me. They aim towards the mobile format while maintaining a quick and simple platform for both mobile and desktop. Many options, loads, and page searches are quick, effective, and easy to use.
Because I've heard about this occurring to many others, if you're losing, it's OK, but if you win, they win since they won't pay out. fail to pay out on a significant gain erased my account of all monies and claimed I broke their bonus regulations.
This is where cheating takes place on a large scale. The players get ripped off without end and on and on.
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The Casino Room is one of the few gambling providers with two reputable licenses. The operator has both the Maltese gaming license and the Curaçao license. Above all, the Maltese license is important to us, because this EU license is currently one of the best casino licenses on the European market. Only casinos that have a serious business model are equipped with this license. Otherwise, the casino is also designed to be secure, including with SSL encryption. An important indication of the seriousness is that the casino room is also active on social media such as Facebook and YouTube. A rogue casino would never try to get in touch with gambling fans on social media. We are very sure that the casino room is reputable and solid.
The casino side is quite successful at first glance. The design stands out pleasantly from the usual average. Overall, we really like the look of the casino. The functionality of the website is not quite as optimal. Not everything is arranged logically. For example, it is not that easy to find the help area straight away. The bonus games, which are important for the new customer bonus and all other bonus offers, could also be presented better. While researching for this review, we also tested the casino's speed and found no problems. Overall, the website isn't lightning fast, but the pace is ultimately perfectly fine. The game software works flawlessly anyway, so the fun of the game is not slowed down at any point.
Casino game offer at Casino Room
There are quite a few online casinos that advertise with a large portfolio. However, there are not many providers that offer more than 800 games. Our casino room experience is not just positive because of the size of the portfolio. The quality of the games is also good. In the casino room there are games from NetEnt, Quickfire (Microgaming) and various other game manufacturers. Among other things, well-known slots such as Starburst, Mega Fortune and Wolfheart are available. There are also a number of games with high jackpot odds. Roulette and blackjack dominate the table games, but baccarat is also part of the offer. Video poker is also represented, albeit in a relatively manageable selection. Basically, it would be nice if the games were arranged a little more clearly. Many titles are currently in the “Other Games” category.
The test of the live casino revealed many positive details. The selection of games is appealing, even if there are competitors with significantly more tables and games. Blackjack, poker, roulette and baccarat are offered. These classic games are offered in different variants. For example, there is 3 Card Poker and Common Draw Blackjack. The quality of the live dealer games is above average. The broadcasts of the games are technically well done. The croupiers, mostly female, young and pretty, are well trained.
The chat, through which a direct conversation is possible, works well. If you have even the slightest doubt that the live casino is actually real, you can convince yourself of the live quality of the offer at any time. Casino Room, however, already achieved a good score with its implementation:
• Blackjack, poker, roulette, baccarat in different variants
• Well trained croupiers
Bonuses and Promotions in Casino Room
Overall, the welcome package consists of a double bonus, consisting of a 100% deposit bonus and 100 free spins. With the first deposit in the casino room, every customer receives a 100 percent bonus up to 1000 CAD and an additional 100 free spins, 30 of which are immediately and 70 are spread over the first week after the first deposit.
The first 30 free spins are available for Starburst, the 70 more can be played on the Viking Voyage slot. The most important requirement for the first bonus is a minimum deposit of 10 CAD. After the first deposit, the bonus amount will be credited. There is no need to use a bonus code or take any other precautions. Before a withdrawal can be made, the bonus must be converted in accordance with the bonus terms and conditions:
• 1000 CAD (100 percent) first deposit bonus
• Minimum deposit: 10 CAD
• Minimum turnover: 35 times bonus
• Bonus period: 7 days
• Only bonus games allowed
The new customer bonus must be played through 35 times before a withdrawal without losing the bonus is possible. However, not all games are approved for this task. Only the games that can be found in the "Bonus Games" category may be used for the bonus. If the customer only uses one other casino game, this automatically means that the bonus winnings are cancelled at the latest when they are paid out. In our experience with Casino Room, there are no exceptions to this rule.
Deposit and withdrawals
VISA, MasterCard, Skrill, Paysafecard, Neteller and bank transfer are the main payment methods offered in the Casino Room. In general, the withdrawal is made with the payment method that was used for the deposit. If this is not possible for technical reasons, for example with the Paysafecard, the customer can pay out by bank transfer.
No fees are charged for deposits and withdrawals. Withdrawals are not processed immediately, but only after a period of up to 48 hours. A cancellation of the payout is possible within this period. After that, according to our casino room experience, the withdrawal requests are processed quickly. However, it would be nice if there was no waiting time. Most of the top casinos these days pay out without waiting. It wouldn't be bad if a few other payment methods were offered, for example PayPal.
The customer service in the Casino Room does not have a hotline. But that is the only point of criticism that we can report. Otherwise, we really liked the customer service in the test. This is mainly due to the fact that there is live support via a well-functioning chat. The employees are almost always available and willingly provide information. In our experience, the support is also very helpful for questions about the new customer bonus or other bonus offers. The chat can be accessed at any time via the casino page. Even when the games are running, the chat is always displayed. This is quite practical, because if you get a problem with a game or have a question, you can call up customer service with one click and use the chat. There is no more convenient customer service available, even in the best casinos.
• No hotline
• Top notch live chat and email support
Casino Room Screenshots
The Casino Room mobile app is a classic mobile website. This is a very good solution, because the use of the mobile casino is possible regardless of the mobile device. Installation is not required. The Casino Room app is not specifically designed for Android or iOS. Basically, the Casino Room works with every smartphone and tablet. The technical implementation of the mobile website was very successful. In the test, we also found that the number of mobile games has increased significantly in recent years. The complete portfolio is not yet available for mobile use, but a considerable part of it.
Personally, we don't think it's ideal that you can make a profit of at most 100 euros from the free spins. After all, customers invest a lot of time not only in playing the free rounds, but also in achieving the 35x turnover. There should already be a high reward in there.
- Double License including MGA
- Live Casino
- Good Bonus
- Great Games
- Customer Support
- Withdrawal times
Casino Room Casino
Big Time Gaming, Elk Studios, Evolution Gaming, Foxium, Microgaming, NetEnt, NextGen Gaming, Play'n GO, Pragmatic Play, Red Tiger Gaming, Thunderkick, Tom Horn Gaming, Just For The Win, Hacksaw Gaming, Yggdrasil Gaming, Booming Games, Betsoft
Android, iPad, iPhone, Windows, Mac
AUD, BRL, CAD, DKK, EUR, GBP, NOK, SEK, USD
Yes, the free spins are split up: 30 free spins are available for Starburst. There are also 70 free spins for Viking Voyage.
The duration of the payout depends on the payment method. With credit cards, withdrawals take 3 banking days, bank transfers can take up to 5 days. Skrill, Neteller and Trustly work within a maximum of 2 days.
Casino Room offers you a new customer bonus with good bonus conditions. The wagering requirement is 35x bonus and free spins winnings. The bonus is also valid for 60 days.
The bonus at Casino Room consists of 100 free spins and a bonus of up to $1,000. It's a 100% casino bonus. The minimum deposit is $10.
The range of games at Casino Room is very diverse and exciting. Both slots and a good selection of table games and live casino games are available.
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