Extended KYC process

Start date

223
#4632

Hello Please let me know if there is any chances to expedite the extended KYC process in Rocketwin? Casior requested the video verification and the response time is 5 working day .

#4633

Hello friend, is the amount large? Don't lose. You can write an E-mail to which the account is registered.

paid 50 USD
our debt 480 USD
#4635

Hello I left you a message

#4636

Any chances Mike to expedite the verification ?

#4639

Pls close this matter

#4641

Sorry , but i need back to this case after tons of documents the account are still not verificated. I was requested for more additionally documents, this is crazy!

#4644

Someone can help me? , i was informed that the AML procedure was started due to " suspicious gaming activity" The team informed me that your case has been passed to them due to the reason of suspicious gaming activity on your account. Therefore, they need to check your bet history with a provider. Unfortunately, they could not name me an exact time frame since it can depend on the provider work too. I am sorry I could not get this info, but I believe that this misconception will be cleared up soon.

#4645

Mike Collins wrote Friday 14th of June

Hello friend, is the amount large? Don't lose. You can write an E-mail to which the account is registered.

Mike can you support?

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