Verde Casino act against their terms and conditions and did not closed my account per request

Hello, I need help with Verdecasino. On 11th July 2023 I found this casino via google and wrote them an email regarding a Self exclusion because of gambling addiction. At this time I was strongly gambling addicted and as part of my healing process I wrote all new casinos I found and self excluded myself at this casinos. This I did also with Verdecasino and wrote them about my gambling addiction and excluded myself without any possibility to create a new account or deposit money to this casino in the future. This year in June about 2 weeks ago I was able to create an account and deposit money to this casino. I played and had a loss of 1215€. 120€ are still on my account but I can’t withdraw it. I want a full refund of the amount 1215€ from the casino. Here the casino act against their terms and conditions and did not excluded myself as per request. I already contacted the casino about this case, but they just told me to open a complaint and involve a third person. So I really hope you can help me to get a full refund of my deposits because the casino violated their terms and conditions. If you need anything just contact me. Thanks. Pascal107

Hello Mike, can you please help me with my case?

Hello Mike, my complaint is the only without any answer. Can you please help me?

Please Mike, I send you all evidence via WhatsApp. Please help me get my money back.