I decided to play and encountered an incredible problem at Megaslot!

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144
#4728

Yesterday evening, I decided to play and encountered an incredible problem at Megaslot! I bought a $50 bonus, activated it, but it just disappeared!!! The money was debited, but there's no bonus! What kind of nonsense is this? I contacted support, and they've been silent for 12 hours already! Is this normal at all? How can they treat players like this?

#4729

Hello! We apologize for the inconvenience caused. We will definitely look into your situation. Please specify your login at Megaslot casino so that we can check the information regarding your account.

paid 50 USD
our debt 480 USD
#4730

My login at Smallant1 casino. I specifically registered there to buy this infamous bonus! And what's the result? No bonus, no money!

#4732

Thank you for providing the information. We have initiated an investigation into your complaint. Please clarify when exactly you purchased the bonus and under what circumstances it disappeared? This will help us to quickly understand the situation.

paid 50 USD
our debt 480 USD
#4733

I purchased the bonus yesterday around 9:00 PM. I used a Visa card for payment. The money was debited instantly, and I received a purchase confirmation. I activated the bonus in my account, but it just disappeared! There were no errors or warnings! How is this even possible? This is just mockery of players!

#4734

We have checked the data regarding your account. The casino provided information that indeed, at 9:12 PM, a $50 bonus was purchased. However, according to the data, the bonus was successfully activated and credited to your account. Perhaps there was some technical glitch with displaying the bonus in your personal account. We have already contacted Megaslot customer support to clarify the situation. As soon as we receive a response, we will inform you immediately.

paid 50 USD
our debt 480 USD
#4735

What other technical glitch? I log into my personal account and don't see any bonus there! Stop feeding me breakfasts! If you don't resolve the problem right away, I will be forced to go to court and the police! I won't allow any casino to deceive me like this!

#4737

We completely understand your frustration and desire to resolve this unpleasant situation as soon as possible. Please give us a little more time to fully clarify the situation with Megaslot casino. We are doing everything possible to resolve the issue in your favor. Once we have more information, we will contact you immediately. We hope for your understanding and patience.

paid 50 USD
our debt 480 USD
#4738

Good morning! We are pleased to inform you that after a thorough investigation and negotiations with Megaslot casino, your problem has been completely resolved. A technical glitch in the casino system did indeed occur, causing the bonus not to be displayed in your personal account, although it was successfully activated. The casino apologized for the inconvenience and, as compensation, credited you with an additional $50 on top of the purchased bonus. Now there should be $100 ( $50 bonus + $50 compensation) in your account. Please check your balance in your personal account and let us know if you have any remaining questions or issues.

paid 50 USD
our debt 480 USD
#4741

Well, finally! I was beginning to think that you deceived me and there would be no bonus. Yes, I see $100 in my account! Well, thank you for resolving the issue.

#4742

We are very glad that the problem has been resolved and you are satisfied with the result!

paid 50 USD
our debt 480 USD

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