slotozen
Thread starter denisegrosdanof@gmail.com Start date 07/27/2024 04:44:36 pm
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
denisegrosdanof@gmail.com wrote Saturday 27th of July
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
Hello friend. Do you have screenshots? If you have screenshots, upload them here one at a time in a message. Also give me the E-mail address to which the account was registered.
Mike Collins wrote Monday 29th of July
denisegrosdanof@gmail.com wrote Saturday 27th of July
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
Hello friend. Do you have screenshots? If you have screenshots, upload them here one at a time in a message. Also give me the E-mail address to which the account was registered.
Here is the first screen shot
Mike Collins wrote Monday 29th of July
denisegrosdanof@gmail.com wrote Saturday 27th of July
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
Hello friend. Do you have screenshots? If you have screenshots, upload them here one at a time in a message. Also give me the E-mail address to which the account was registered.
2nd screen shot
Mike Collins wrote Monday 29th of July
denisegrosdanof@gmail.com wrote Saturday 27th of July
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
Hello friend. Do you have screenshots? If you have screenshots, upload them here one at a time in a message. Also give me the E-mail address to which the account was registered.
My email address is Denisegrosdanof@gmail.com
denisegrosdanof@gmail.com wrote Monday 29th of July
Mike Collins wrote Monday 29th of July
denisegrosdanof@gmail.com wrote Saturday 27th of July
On December 3rd 2023 I played slotozen with a 50% bonus. I deposited $30 and received a $15 bonus. I started playing with my $45 and soon won a big windfall. I played through the required bonus wagering amount and proceed to withdrawal $722. I was then told that I can only withdrawal $150 because the max amount could only be 10 x the bonus amount of $15. When I won the large amount I was playing with real money, I hadn’t even got down to $15 in the balance yet. They have always cashed out my winnings without placing these limits. I was ripped off for $572. It has bothered me ever since. I was wondering is there is any recourse? The bonus was added with the real cash, it was not something I activated separately and played with alone which I would understand the limit, but I was also playing with real cash. I wonder if you can investigate this for me.
Hello friend. Do you have screenshots? If you have screenshots, upload them here one at a time in a message. Also give me the E-mail address to which the account was registered.
My email address is Denisegrosdanof@gmail.com
Here is a copy of the conversation transcript LiveChat conversation transcript: ---------- Name: Denise Grosdanof E-mail: denisegrosdanof@gmail.com ---------- Betty (Sun, 12/3/2023, 11:50:14 pm Europe/Kiev) Welcome to SlotoZen! Prepare to be swept away by an immersive online oasis of endless excitement and limitless rewards!:f09fa4a9: Denise Grosdanof (Sun, 12/3/2023, 11:50:23 pm) My cashout was just cancelled, why? Betty (Sun, 12/3/2023, 11:50:25 pm) Hello there! ⚓ Welcome aboard! My name is Betty, and I'm your helmswoman on the Support Ship. Together, we navigate through any stormy questions to ensure that your voyage with us is nothing short of smooth sailing. Betty (Sun, 12/3/2023, 11:50:29 pm) I kindly ask you to wait while I will check this for you. Denise Grosdanof (Sun, 12/3/2023, 11:51:26 pm) ok Betty (Sun, 12/3/2023, 11:54:10 pm) I apologize for the delay, I am still working on your request. Betty (Sun, 12/3/2023, 11:58:22 pm) Thank you for your patience, I need some more time to help you. Denise Grosdanof (Sun, 12/3/2023, 11:58:49 pm) ok Betty (Mon, 12/4/2023, 12:02:12 am) Thank you for waiting, Denise! I have to inform you that, according to the Bonus T&C, all Deposit Bonuses have the max cashout limit - the bonus amount x10. This means that the max amount from your Weekly Reload is 150 CAD. Your withdrawal has been cancelled, and your balance has been corrected to the amount that can be withdrawn - 150 CAD. I kindly ask you to create a new cashout request, and it’ll be processed shortly. Denise Grosdanof (Mon, 12/4/2023, 12:02:55 am) It says no such think in the T&C.It was a weekend reload bonus, there is nothing in the terms and conditions that says the max is 10X, I deposited my own money of $30 and received $15 in bonus money, I never did use up my own deposit during the game so the amount should be correct that I withdrew. You have made a mistake. Denise Grosdanof (Mon, 12/4/2023, 12:03:03 am) https://cdn.livechat-files.com/api/file/lc/att/12489708/69b245c2e237879ae79402404f476ca4/Screen%20Shot%202023-12-03%20at%204.57.19%20PM.png Betty (Mon, 12/4/2023, 12:03:33 am) I kindly ask you to wait while I will check this for you. Denise Grosdanof (Mon, 12/4/2023, 12:03:37 am) Thank you Betty (Mon, 12/4/2023, 12:07:15 am) Thank you for waiting, Denise! According to our T&C, The maximum winnings that will be paid out resulting from any cash bonus, cashback, personal bonus, free chip bonus (including, but not limited to Welcome Package, Weekend Reload, Special Bonuses for VIP Levels, Comppoints, Tournament wins, Lottery wins, etc.) will equal the bonus amount multiplied by 10 unless otherwise stated. Any winnings exceeding this amount will be forfeited upon withdrawal. Betty (Mon, 12/4/2023, 12:07:25 am) You can check this via link: https://www.slotozen.com/bonus-terms-and-conditions Or via this screenshot: https://screenmark.net/656cfbfcb814f Denise Grosdanof (Mon, 12/4/2023, 12:09:27 am) Wow that is not what it says in the weekend bonus section. I have cashed out more in the past, this must be new. What happened to my money that I depostited? Am I not able earn winnings on that? It is 10 x th 50% bonus but what about the money I won on my own money? This is not right. Denise Grosdanof (Mon, 12/4/2023, 12:11:40 am) I read the terms and conditions and it say winnings from the bonus, I obtained most of those winnings with my own money. Denise Grosdanof (Mon, 12/4/2023, 12:17:35 am) I just checked back and on November 18 I used the same bonus and withdrew and it was not limited. I am very confused. Betty (Mon, 12/4/2023, 12:18:07 am) I completely understand your feelings, however, as I can see, you got a 15 CAD of Weekend reload 50% bonus. According to our T&C, The maximum winnings that will be paid out resulting from any cash bonus, cashback, personal bonus, free chip bonus will equal the bonus amount multiplied by 10 unless otherwise stated. That means that max cashout from this bonus is 150 CAD. As you tried to withdraw a more, unfortunately, your balance was corrected Denise Grosdanof (Mon, 12/4/2023, 12:18:37 am) I just checked back and on November 18 I used the same bonus and withdrew and it was not limited. I am very confused Denise Grosdanof (Mon, 12/4/2023, 12:19:15 am) If it is 10x my total deposit was 45 including the bonus so my cashout should be $450 if that is the way it works. Betty (Mon, 12/4/2023, 12:21:43 am) Give me a moment, I will check this for you again Denise Grosdanof (Mon, 12/4/2023, 12:21:59 am) yes please, that is not the way it worked last week. Betty (Mon, 12/4/2023, 12:25:53 am) Working on your request, please, wait for some more time Denise Grosdanof (Mon, 12/4/2023, 12:25:58 am) thanks Betty (Mon, 12/4/2023, 12:29:51 am) I'm afraid, it may take a bit more time, your patience is appreciated. Denise Grosdanof (Mon, 12/4/2023, 12:30:53 am) np thanks Betty (Mon, 12/4/2023, 12:38:20 am) Thank you for your patience, I need some more time to help you. Denise Grosdanof (Mon, 12/4/2023, 12:38:48 am) no problem Betty (Mon, 12/4/2023, 12:46:07 am) I apologize for keeping you waiting. As I see, your inquiry requires assistance from our financial team. I will need some time to gather the necessary information to provide you with an accurate response. You may choose to revisit the chat room later, or I can email you the answer. What's the best option for you? Denise Grosdanof (Mon, 12/4/2023, 12:50:10 am) you can email me thanks for investigating. I have played this same bonus for years and this has never happened. Betty (Mon, 12/4/2023, 12:51:21 am) Thank you for your understanding. We will email you as soon as will check everything, Denise:f09f9889: Denise Grosdanof (Mon, 12/4/2023, 12:55:04 am) :f09f998f:
The same situation has just happened with Stay Casino. It was a 30% deposit bonus, I deposited 45 and had a $13 .50 bonus, I had a big win and went to cash out $545 and they clawed me back to $135. This does not make sense, they don't even take into account that you are playing with real money. Are you able to help me with that one as well? Should I file it as a separate request?
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