Dear Administration, I am contacting you with a serious problem related to the online casino B7 Casino. I have encountered systematic violations and suspicious activity, which, in my opinion, borders on fraud. Timeline of events: 1. On March 5, 2024, I signed up for the B7 Casino platform, lured by their "fair play" and "instant payout" advertising. 2. From March 5th to March 20th, I made several deposits totaling $500 CAD and actively played various slots and table games. 3. On March 21st I managed to win 2700 Canadian dollars on the slot " Zeus vs Hades ". 4. I submitted a withdrawal request on March 22. According to the casino rules, withdrawals must be processed within 24 hours. 5. On March 25, having received no information about the status of the payment, I contacted support. They replied that "the payment is under security review." 6. On March 30, after several unsuccessful attempts to obtain more detailed information, I was informed that "there were problems with account verification" and asked to re-submit documents. 7. On April 1st, I sent all the requested documents (passport, bank statement, proof of address). 8. From April 2 to April 10, I wrote to support every day, but received only template responses about "ongoing verification." 9. On May 11th my account was suddenly blocked without explanation. 10. From May 12th to the present day, all my attempts to contact B7 Casino remain unanswered. I have the following evidence: • Screenshots of all deposits and winnings • Full history of correspondence with the support service • Copies of all documents sent • Video recording of the moment I hit the jackpot (I always record my game) I ask you to thoroughly investigate the activities of B7 Casino and help me get my legitimate winnings. I am ready to provide any additional information and evidence.

Dear user, thank you for your request and detailed description of the situation. We take such complaints seriously and immediately begin an investigation. First we need your login and email, send us this information in a private message. We will contact B7 Casino for their comments on this situation. This process usually takes 5-7 business days.

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Thank you for the materials and additional information you provided. We appreciate your thoroughness and analytical approach. We expect a response from B7 Casino within 48 hours. Once we receive their comments or after this period, we will contact you with an update.

We regret to inform you that B7 Casino has not responded to our requests. In this regard, we have taken the following measures: 1. B7 Casino has been officially added to our blacklist. 2. We have issued a warning to all players about the risks associated with B7 Casino. 3. We have sent a full report of our investigation to the regulator. We deeply regret that we were unable to help you receive your winnings. However, your case will help to warn other players from similar situations. If you have any further questions or require our assistance in providing information to official authorities, please do not hesitate to contact us.