Herake Casino has been messing with my withdrawal

Hello, dear Casinos In Canada administration! I am in complete despair and do not know where else to turn. Herake Casino has been messing with my withdrawal for the third week already! I won 2000 Canadian dollars 20 days ago, went through all this damn verification, sent them a bunch of documents, and what in the end? NOTHING! They feed me "breakfasts", say that "the process is in progress", but the money still does not come! I have already written to the support service and called them - all in vain. Do they think I am some kind of idiot? I honestly won this money, followed all their rules, and now they just ignore me. This is just robbery in broad daylight! Please help me deal with these scammers. I am ready to provide all the necessary evidence and details. Thank you in advance for your help!

Hello. We understand your concerns and are ready to help you sort out the situation with the withdrawal of funds from Herake Casino. First, we will need additional information. Please send the following data in a private message: 1. Your login to Herake Casino 2. Withdrawal request date 3. Screenshots of correspondence with the casino support service (if any) Once we receive this information, we will initiate an investigation and contact Herake Casino to find out the reasons for the delay.

Thanks for the quick response! I'll send you all the information in a private message right now. But tell me, how long does such an investigation usually take? And what should I do if the casino doesn't answer you either? I'm already on the edge!

The investigation usually takes between 3 and 7 business days, depending on the complexity of the situation and the speed of the casino's response. If the casino does not respond to us within 5 business days, we will take additional measures, including possibly blacklisting Herake and lowering their rating on our site.

Okay, I understand. I'll wait for news and hope for the best. Thank you for taking my case.

We have received your details and are starting an investigation. We have already sent a request to Herake Casino and are awaiting their response. We will keep you updated with all the news.

We have an update on your case. We have received a response from Herake Casino. According to their information, the delay in withdrawal was due to additional security checks due to the large amount of winnings. They confirmed that all checks have been completed successfully and the funds should be in your account within the next 24-48 hours. Please let us know when you receive the money. If the funds have not arrived within 48 hours, we will immediately reopen the investigation and take more rigorous measures.

Thank you so much for your help! I'm so glad I contacted you. I'll definitely let you know as soon as the money arrives.

By the way, the money just arrived in the account! You have no idea how grateful I am to you.

Great news, we're glad we could help you!