Good day. I am contacting you regarding the JeetCity casino . I have an unpleasant situation related to the bonus program and, possibly, a violation of the confidentiality of my data. I registered on the JeetCity website . When registering, I was offered a welcome bonus: 100% on the first deposit up to 500 CAD and 50 free spins . I carefully studied the terms and decided to take advantage of the offer by making a deposit of 500 CAD. However, after I met the wagering requirements ( wager x35) and tried to withdraw my winnings, JeetCity support refused to let me withdraw my funds. They claim that I violated the bonus program rules by allegedly having multiple accounts. This is absolutely not true - I only have one account on this site. Moreover, a few days after this incident, I started receiving emails from other online casinos that I never registered with. I suspect that JeetCity somehow passed my contact details to third parties without my consent. JeetCity support to resolve these issues but have not received a satisfactory response. They just keep repeating that I have violated the rules without providing any evidence and ignore my questions about possible personal data leakage. I ask for your help in resolving this situation. I am ready to provide all necessary information for the investigation.

Hello. Thank you for contacting our team. We have carefully reviewed your complaint about JeetCity Casino and understand your concerns regarding both the withdrawal denial and the possible breach of your privacy. In order to conduct a thorough investigation, we will require additional information. Please send the following data via private message: 1. Screenshots of your JeetCity account , including deposit and bet history 2. Copies of correspondence with JeetCity support service 3. Examples of mailings from other casinos that you started receiving 4. Information on whether you have previously registered with other online casinos We will contact JeetCity to clarify the details of your case and verify their claims of multiple accounts.

Thank you for your quick response. I have sent all the requested data in private messages. I would like to add a few observations: 1. JeetCity's rules do not clearly define "multiple accounts". Does this mean multiple accounts of the same person or, for example, family members' accounts from the same IP address? 2. I noticed that after the incident my account was blocked without prior notice. Is this legal? 3. Regarding the mailings: I received offers from three casinos – RoyalSpins , LuckyCrown and GoldenSlots . All letters arrived within one week after my account was blocked at JeetCity . 4. I did sign up for two other casinos before, but that was over a year ago and I haven't used their services in a while. I would also like to know what measures you can take if the fact of transfer of my data to third parties is confirmed?

Thank you for the additional information and your analytical approach to the situation. Your observations are very valuable to our investigation. Allow me to answer your questions and comment on the situation: 1. You are right, the definition of "multiple accounts" should be clearly stated in the casino rules. We will definitely bring this to JeetCity's attention . 2. Blocking an account without prior notice may be legal if it is provided for in the user agreement. We will check whether all legal aspects are observed in your case. 3. The information about the mailings is indeed suspicious. We will look into this matter thoroughly. 4. Your past registration at other casinos should not affect your current situation with JeetCity , unless these casinos are related. With regard to the possible transfer of your data to third parties, if this is confirmed, we may take the following measures: 1. Demand that JeetCity provide you with an official explanation and compensation for the breach of privacy. 2. Reduce the casino rating on our site and publish a warning to other players. 3. In case of serious violations - add the casino to the blacklist. We have already sent a request to JeetCity and are expecting their response within 48 hours. As soon as we receive the information, we will contact you immediately.

Thank you for your detailed answer.

We have received a preliminary response from JeetCity . They have confirmed that your account has been blocked, but have not yet provided any concrete evidence of violations. We continue to insist on a detailed explanation of the situation.

Thank you for your comprehensive answers. I appreciate your thoroughness in your investigation. I am concerned that JeetCity does not provide any concrete evidence. Do you think this could be a sign of bad faith on their part? I am willing to provide additional details if this will help clarify the situation. I have bank statements showing that I have not made deposits to other casinos recently. I can also provide access to my computer to verify that I have not used a VPN or other means to create multiple accounts. By the way, I checked my credit history and found no suspicious activity. Can this serve as additional evidence of my innocence? And another question: If JeetCity does not provide convincing evidence, what further steps will you take?

Your willingness to cooperate and provide additional evidence is commendable. Let's break it down point by point: 1. The lack of concrete evidence from JeetCity is indeed questionable. We continue to insist on providing detailed information. 2. Additional data that you are willing to provide (bank statements, access to your computer) can be very useful. However, at this stage, we do not recommend providing full access to your computer for security reasons. 3. The absence of suspicious activity in the credit history is a good sign, but unfortunately it cannot serve as direct evidence in this case. Casinos usually do not check the credit histories of players. 4. If JeetCity does not provide convincing evidence, we will take the following steps: o We demand immediate unblocking of your account and refund of funds o We will lower the rating of JeetCity on our site o We will publish a warning for other players about possible problems with this casino o We will forward information about the possible violation to the regulatory body that issued the license to JeetCity We have received a new response from JeetCity . They claim that they have detected a login to your account from an IP address that was previously used by another player. This could raise suspicions of multi-accounting .

Hmm , that's interesting information from JeetCity . Now that you mention it, I remembered that I actually logged into my account from outside my home about a week ago. I was on a business trip and using the hotel's Wi-Fi . Could that be the cause of the issue? I understand that this could raise suspicions, but is this a sufficient reason to block the account and refuse payment? After all, I did not intentionally violate the rules. By the way, what about the question about mailings from other casinos? Did JeetCity comment on this somehow? Also, if it turns out that the blocking was a mistake, can I expect any compensation for the inconvenience and time spent?

Thanks for this important information. The hotel's Wi-Fi usage can really explain the IP address situation. Let's go through it one by one: 1. Logging in from hotel Wi-Fi might have raised suspicions, but you're right - that shouldn't be enough grounds to block your account and deny payment. We've pointed this out to JeetCity . 2. Regarding the mailings from other casinos, JeetCity denies sharing your data with third parties. They suggest that this could be a coincidence or the result of your previous registrations at other casinos. We are continuing to investigate this issue. 3. If the blocking is in error, we will insist on compensation. This may typically include: o Immediate restoration of access to the account o Refund of all funds, including winnings o Additional bonus as an apology (this is at the discretion of the casino) We have contacted JeetCity again with your hotel Wi-Fi login details . We expect their response soon.

Thanks for the clarification. I'm glad things are getting clearer. I'll wait for a response from JeetCity . I hope they understand that I didn't mean to break the rules. As for the mailings - maybe it's worth advising JeetCity to improve their data protection system? Even if it's a coincidence, such situations can undermine the players' trust. Please keep me updated on any news regarding my case.

We got a response from JeetCity . Good news - they admitted that blocking your account was a mistake. Here's what they said: 1. Your account will be unblocked within 24 hours. 2. All your funds, including winnings, will be restored in full. 3. As an apology, they offer you an additional bonus of 20% of your initial deposit amount. Regarding the mailings, JeetCity assured us that they will conduct an internal investigation and strengthen measures to protect user data. We will monitor the fulfillment of this promise. We recommend that you be more careful when using public Wi-Fi networks to log into online casinos in the future. It is better to use mobile Internet or VPN for additional security. Please confirm when you have access to your account and funds. If you have any problems, please let us know immediately.

Great news! I really appreciate your help in resolving this situation. I will definitely let you know as soon as I get access to my account and check my balance. Thanks for the advice about public Wi-Fi . I'll be more careful in the future.

We are truly glad that we were able to help resolve your situation. Don't forget to check your JeetCity account in the next 24 hours and confirm that everything is OK. If there are any problems or additional questions, we are always here to help. We wish you a successful and safe gaming in the future!

I checked my account - everything is restored, including the additional bonus. It is very nice that the situation was resolved positively. Thanks again for your professional support. Now I know where to go in case of problems with online casinos. All the best!