My extremely negative situation with 1xSlots casino

Hello! My name is Michael and I want to share my extremely negative situation with 1xSlots casino. The problem concerns the accrual of bonuses. According to the terms of their promotion, I was supposed to receive a bonus of 200% on my first deposit, but after depositing 100 euros, no bonus appeared on my account. I have studied all the rules and conditions of the promotion in detail, and I am sure that I have fully complied with them. Moreover, I have contacted the casino support service several times, but they either ignore my requests or refer me to the conditions that I have already fulfilled. This has been going on for more than two weeks, and no solution has been found. It seems that the casino is deliberately misleading players in order not to pay out the promised bonuses. I have all the screenshots of the correspondence with support and confirmation of the deposit made. I ask for your intervention and help in resolving this situation.

Hello, Michael! Thank you for your detailed feedback. We are very sorry that you have encountered such a situation at 1xSlots Casino. In order for us to help you as quickly as possible, please send us your login or email that you use at the casino, as well as screenshots of your correspondence with support and confirmation of your deposit. You can send this information in private messages. We will contact the casino representatives and try to find out why you did not receive the promised bonus.

Good day! I sent you all the necessary data and screenshots in private messages. I hope this will help clarify the situation and speed up the process of solving the problem.

Thank you, Michael! We have received your information and have already started an investigation. We will contact 1xSlots Casino and try to find out what went wrong. This usually takes some time, but we will keep you updated.

Thank you for your promptness. I will wait for news from you. I hope that now the matter will move forward.

Michael, we have already contacted 1xSlots Casino and are waiting for their response. As soon as we have new information, we will notify you immediately. Thank you for your patience.

It's been a week and I still haven't received any news. Is there any update on my case?

Michael, we understand your concerns. Unfortunately, 1xSlots Casino has not yet provided us with a definitive answer. We have sent a second request and will urge you to expedite your case. Please give us a little more time.

A few days have passed and I still have no bonus and no answer. How much longer can this take? I'm starting to lose hope for a fair solution.

Michael, we are truly sorry for the delay. We have contacted 1xSlots Casino again and have received confirmation that they are reviewing your case. They claim that the problem was caused by a technical glitch and promise to credit the bonus within 48 hours.

Ok, I'll wait another 48 hours. I hope this really solves the problem. Thank you for your help.

Thank you for your patience, Michael. We will continue to monitor the situation and will notify you if there are any changes. Please let us know as soon as you receive your bonus.

Hooray! The bonus was credited to my account. Thank you for your intervention and help in solving the problem. I would like to hope that such situations will not happen again.

Michael, we are glad to hear that the issue has been resolved and the bonus has been credited. If you have any other questions or concerns, please do not hesitate to contact us. We are always here to help.

Thank you very much for your support and help! I hope that such problems will not arise in the future. Good luck to you in your work!

oh thanks for info guys, ty