Hello guys from CasinosInCanada! Hope you can help. I have a huge problem with Casino Bello. I signed up with them in June, everything was fine until recently. I won 1500 CAD and requested a withdrawal on July 5th. Well, I thought, cool, now the money will come. But it didn't. First they asked to go through verification. I sent all the documents. A couple of days later they wrote to me that something was wrong with the documents. Ok, I sent it again. And again some problem! This continued until July 15, when they completely blocked my account without explaining the reasons. What is this? I don’t know what to do anymore. Please help me figure it out! Best regards, Kimberly.

Guys, I'm waiting for your answer. I sent everything in a personal message. Nick MeowDoT79 in the casino. I hope for your help.

Seriously, I'm shocked by this attitude. I've never seen anything like this. How can they just block an account and that's it?

Hello, Kimberly. Thank you for your message. We have received your information and have started an investigation. Our specialists will contact Casino Bello and try to find out the reasons for blocking your account and delaying your withdrawal. We will keep you informed at all stages of the investigation. If the casino claims that you have violated the rules, they are obliged to provide evidence of this. In case the casino cannot prove the violation on your part, we will insist on unblocking your account and returning your funds. Sincerely, the CasinosInCanada team.

Thanks for the reply. I'll wait for news. I hope they find a solution.

Also, if they don't agree to unblock the account, what should I do? Is there any way I can get my money back?

If Casino Bello refuses to unblock your account and provide your winnings, we will add them to our blacklist and publish information about your case on our website. This will help other players avoid similar problems. We can also help you contact the relevant regulators for further action. Sincerely, the CasinosInCanada team.

Got it, thanks for the info. I hope it won't come to that. I'm waiting for news from you.

Guys, is there any progress? Have they responded at all?

Hello, Kimberly. We have received a preliminary response from Casino Bello. They claim that your account has been blocked due to suspicious activity. We have asked them for more details and evidence. While they are reviewing our request, please allow a few days for further updates. Sincerely, the CasinosInCanada team.

Suspicious activity? This is some kind of nonsense. I was just playing, as always. Okay, I'll wait for their explanation.

Seriously, they are dragging it out for a long time. Is there any news? I am already worried that nothing will come of it.

Hello, Kimberly. We have received additional information from Casino Bello. They claim that your account did show suspicious activity, but they were unable to provide any concrete evidence. We insist on reviewing your case and demanding that your account be reinstated and your funds withdrawn. We will keep you updated. Sincerely, the CasinosInCanada team.

What the hell!!! They have no evidence, but they still block me?! Okay, I'm waiting for more news. I hope you'll finish them off.

Hello, Kimberly. We are pleased to inform you that Casino Bello has agreed to review your case and confirmed that your account will be unblocked within the next 24 hours. Your withdrawal request will also be processed. Please confirm once you have access to your account and the funds have arrived in your account. Sincerely, the CasinosInCanada team.

Great, thanks! I hope this isn't another excuse. I'll let you know as soon as the money arrives.

The money arrived!!! I can't believe my eyes. Thank you so much for your help, guys!!! I hope there won't be any more problems like this.

Hello, Kimberly. We are glad to hear that the issue has been resolved and the money has arrived to your account. If you have any other questions or problems in the future, please contact us. We wish you good luck and enjoyable gaming in trusted casinos. Sincerely, the CasinosInCanada team.

Thanks again for your support. I hope there won't be any more problems like this, but if anything happens, I now know where to go.