Coinslotty casino just destroyed me

Guys, I'm shocked! Coinslotty casino just destroyed me! Yesterday evening I decided to play a little, deposited 500 bucks, and unexpectedly got lucky - won 3000! I thought, cool, for once in my life fortune smiled. But no such luck! Today I log into my account, and there - BAM! - and half of the money is gone! What the hell? I write to support, and they tell me some nonsense about "violating the rules of the game". I've never even seen these rules! Where are they hiding them? I explain to them this way and that - I played honestly, did not use any bots, did not violate anything. And they keep repeating the same thing: "Violation, violation". What the hell, violation?! Maybe someone has encountered such lawlessness? How can I get back the money I honestly won? I have already sent them screenshots and a betting history - all to no avail. These devils from Coinslotty just decided to rip me off! Please sort this out! I won't rest until I get my money back!

Hello. Thank you for contacting our service. We understand your concerns and are ready to help you sort out the situation with Coinslotty casino. First, we need some additional information: 1. Please provide the login or email you used to register with Coinslotty. 2. If possible, screenshots of communication with technical support. We will contact the casino and conduct a thorough investigation. We will try to clarify the situation as soon as possible and find a fair solution.

Okay, thanks for the quick reply. I sent all the information in private messages. There are screenshots of the balance before and after, history of bets and winnings. I will wait for the results of your investigation. I hope you can help.

I will contact Coinslotty representatives to clarify all the circumstances.

Okay. Keep me updated. This situation is bothering me. I didn't do anything wrong, I played fair. Can the casino just take my winnings away?

I have already contacted Coinslotty and sent them a request with a detailed description of the situation. I expect a response from them within 24-48 hours. As soon as I receive any information, I will immediately inform you.

I received a response from the Coinslotty security service. The situation turned out to be a bit more complicated than it might seem at first glance. According to the casino, your account has been flagged by their system due to suspicious activity. Specifically, they have detected that you were using a VPN while playing, which is against their rules. We need to clarify: did you really use a VPN when playing Coinslotty? If so, for what reason?

Yes, I did use VPN, but not for any shenanigans, but for security. I often work in public places and I am used to always turning on VPN to protect my personal data.

Thank you for your honest answer. Give me some more time to negotiate. I will do my best to resolve this situation in your favor.

Thank you very much for your efforts! I really didn't mean to break anything. I will wait for the results of your negotiations. Please keep me informed.

The casino has sent you an email. You need to verify again and confirm your geolocation (without using VPN) .

Ready

After lengthy negotiations with the management of Coinslotty, we managed to achieve a positive result. Your balance should be restored within 24 hours. Please check it tomorrow and let us know if there are any issues.

Wow! I can't believe it! You are just magicians! Thank you very much for your help and professionalism. I definitely wouldn't have managed without you. I'll definitely check the balance tomorrow and let you know if anything is wrong.

The balance has been fully restored, thank you very much for your help, I couldn’t have done it without you!