WinSpirit Took my winnings of $16,746.07
Thread starter yasin.ozdemir88 Start date 12/25/2024 04:48:02 am
I had my account removed with my balance of $16, 746.07 which i fairly won on 24.12.24. I contacted the casino to get verified so i can begin withdrawing my funds and then the next few hours i would see a restriction for further betting placed on my account followed by an outright removal of it with my balance being wiped out and i was blocked from the site ultimately. Upon hours of communication with Winspirit, they notified me that i had another account and terms and conditions state only 1 active account can be used with this casino and my balance will be forfeited. That is a lie because after losing $20,000 3 months prior to my gambling session on the 24th of December 2024, i requested for that account specifically to be removed and deleted due to my poor experiences with this casino. I was told it was successfully removed. So I opened a new account based on the fact that i was told in email which i have proof of that it was removed. There was no mention that it would be kept, that if i want to re play that i would need to contact them but only a confirmation of account being removed. They kept my old account open without my consent since i told them to delete it which is illegal. I have the proof of my balance prior to my account being removed. I have the emails stating my original account was removed 3 months ago.
Yasin Ozdemir wrote Wednesday 25th of December
I was only using 1 account and they are saying i was using 2 which is a lie since my 1st account was closed although i asked for complete removal.
Hello again, friend, there will be a response from support tomorrow. I'm doing everything to help you, as I understand it, you broke the rules, but only formally. Therefore, he will hope that everything will be fine. Send me your WhatsApp number in international format. Additional information may be required.
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