This makes me doubt the honesty of Lilibet

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101
#21464

Good day. I am contacting you regarding a problem that has arisen with the online casino Lilibet. The essence of the issue is the incorrect accrual of winnings and the subsequent illegal use of my personal data. I took part in a poker tournament on the Lilibet platform. According to the tournament table, I took 3rd place, which meant winning 2,500 Canadian dollars. However, only 1,000 dollars were credited to my account. When I contacted Lilibet support, I was told that there was a "technical error" and they would fix the situation within 48 hours. A week passed, but there were no changes. Moreover, I later discovered that my name appeared on the winners list of another tournament that I did not participate in. Lilibet did not respond to my request for clarification of the situation. I have analyzed my gaming activity over the last month and have found several more discrepancies between actual results and accruals. This makes me doubt the honesty of Lilibet. I ask you to investigate the activities of Lilibet, in particular: 1. Check the correctness of the calculation of winnings 2. Find out why my data was used in a tournament I did not participate in 3. Assess the overall transparency of their performance accounting system

#21465

Hello. Thank you for contacting us and for providing a detailed description of your situation. We take issues of incorrect payment of winnings and misuse of personal data seriously. In order to conduct a thorough investigation, we will require additional information. Please send the following via private message: 1. Login / Email 2. Any other evidence of discrepancies that you have found Once we receive this data, we will begin an investigation and contact Lilibet representatives.

#21466

Hello. I have sent all the requested materials via private messages. There you will also find an Excel spreadsheet with a detailed analysis of my gaming activity over the last month, including all the inconsistencies found. I would like to add that this morning I tried to contact Lilibet support again. The operator said that my request was "under review by the technical department", but did not give any specific time frame.

#21467

We have received all the materials and are starting to study them. Please allow us 3-4 business days to conduct our investigation and negotiate with Lilibet. We will keep you updated on any significant developments.

#21469

Got it, I'll wait for the results of your investigation. I hope for an objective analysis of the situation.

#21470

We have completed a preliminary investigation into your request regarding Lilibet. Here is what we have found out: 1. There was indeed a technical error in the poker tournament payout system. It affected several players, including you. 2. Your name appeared on the winners list of the second tournament due to a glitch in the participant registration system. Lilibet confirmed that you did not participate in this tournament. Lilibet acknowledged these errors and agreed to immediately pay you the missing amount of winnings (1500 CAD) We will continue to monitor the implementation of these commitments.

#21496

Thank you for the work done.

#21497

I will wait for the promised payments. Let me ask you one more question: how will Lilibet's rating on your site change now? Do you think other players should know about this situation?

#21500

Lilibet's rating on our site will be reviewed in light of this incident. We will temporarily lower their rating and add a warning to players about recent technical issues. We will continue to monitor Lilibet's activities over the next few months. If they fulfill all their obligations and improve their systems, the rating will be revised.

#21505

I am impressed with your approach. Thank you for your thorough investigation and openness. I will inform you when I receive the promised payments from Lilibet

#21507

I am writing to inform you that I have been credited with 1500 dollars, now my balance is shown correctly, thank you!

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