I want to leave a complaint about the Talismania casino

Hello. I want to leave a complaint about the Talismania casino. The essence of the problem is the following points: Withdrawal issues : I have been unable to withdraw my winnings for over two weeks. The withdrawal request was made on 07/01/2024 for $1,500, but the money has not yet arrived in my account. Problems with account verification : The support service constantly requests new documents, although I have already provided all the necessary scans of my passport, utility bills and bank statements. Each time they find new reasons to refuse verification.

Hello, Thank you for your request. In order for us to assist you as effectively as possible, please provide the following information: 1. Login or email that you used to register at Talismania Casino . 2. Screenshots of correspondence with the casino support service, especially those messages where you are denied withdrawal of funds or verification. 3. Screenshots or other evidence of your withdrawal request. You can send this information in a private message or attach it here. Sincerely, The CasinosInCanada Team

Hello. Casino login: XITRIMAX I sent all the requested screenshots and documents via private messages.

Thank you for the information provided. We have started an investigation into your case and have already contacted Talismania Casino representatives . This process may take some time, usually 3 to 5 business days. We will keep you updated with any updates. Sincerely, The CasinosInCanada Team

Hello, We have received a response from Talismania Casino . Your withdrawal issue was due to a technical glitch in the system, which has now been fixed. Your account was also temporarily blocked by mistake. The casino has confirmed that they have already unblocked your account and the withdrawal process has been restarted. Please expect your funds to arrive within the next 2-3 days. Sincerely, The CasinosInCanada Team

Hello. Thank you for your prompt assistance. The funds have been credited to the account and the account has been unblocked. I would also like to know what the casino plans to do to prevent such situations from happening in the future?

We were happy to help you. Unfortunately, we cannot respond or be held responsible for casinos that are not on the Trusted list , so we have nothing to answer your question. We only try to help solve problems where possible. Sincerely, The CasinosInCanada Team

Thank you for the clarification and help. I hope that this will not happen again.