serious complaint about the online casino Zumospin

Good day, admins. I have to contact you with a serious complaint about the online casino Zumospin. On May 17, 2024, I won by buying a bonus game, 25,000 Canadian dollars in the slot "Sweet Bonanza 1000". Immediately after winning, I initiated a withdrawal, providing all the necessary documents for verification. However, for two months now I have not been able to receive my winnings. Initially, Zumospin support assured me that the payment would be made within 14 business days. When this period expired, I was informed of an additional check due to the large amount. I patiently waited for another month, regularly requesting status updates. A week ago I was suddenly informed that my account was blocked due to "suspicious activity" without any specific explanation. All my attempts to get detailed information remain unanswered. I am sure that I did not violate any casino rules and consider these actions illegal. I have all the evidence: screenshots of winnings, history of correspondence with the support service, bank statements confirming my deposits. I am ready to provide all the necessary information for the investigation. I ask you to help resolve this situation and restore justice. Thank you in advance for your attention to my problem.

Hello! We take every complaint seriously and are ready to help resolve your situation with Zumospin Casino. To begin our investigation we will need additional information. Please send the following data via private message: 1. Your login at Zumospin casino 2. The email address associated with the account 3. Screenshots of winnings or correspondence with support service

Thank you for your prompt response. I have sent all the requested information via private messages. I will await the results of your investigation.

Thank you for your prompt information. We have received your details and are starting an investigation. We will contact Zumospin Casino and request an explanation regarding the blocking of your account and the delay in payment. Please be patient as this process may take some time. We will keep you updated on any changes.

Great, thanks.

Dear player, We have received an initial response from Zumospin Casino. They have confirmed your winnings, but claim that "inconsistencies" were found during the account review. We have requested specific details of these inconsistencies and evidence of violations on your part. We are awaiting their response.

Perhaps this is an attempt by the casino to avoid paying out a large win? I would appreciate it if you could ask them to provide specific facts and evidence of these alleged discrepancies.

We fully agree with your position and have already sent a request to Zumospin to provide concrete evidence of the alleged violations. We have also reminded them of the importance of transparency in such situations and the potential consequences of unfounded accusations.

It's been a week, is there any news? I'm starting to get really worried. This is a huge amount for me, and I can't believe that the casino can just take my winnings like that.

Unfortunately, despite our repeated requests, Zumospin Casino has not provided any concrete evidence of any violations on your part. Their responses remain vague and unspecific. We continue to insist on a detailed explanation of the situation and immediate payment of your winnings.

What should I do?