Vulkán Vegas scammed me with 2810 euro

Start date

1024

Hello, i did started to play at vulkanvegas (had mostly good reviews, idk how) and i placed some bets, played some casino as well, i tried to submit a withdraw 4-5 days ago and today i wrote to them, to check that, they said i need to upload my id card once again (they accepted that before) but doesnt matter i did uploaded again and he said my account is blocked because i placed 2 sepreate bets on the same market with same odds, Just i didnt placed it once, i placed in 2 bets, wow what a crime, also the combined bet was not even 1000 euro and it was a huge MLB baseball match and not even a small market, i placed who will be the winner, so other casinos accept 15000+ euro on those bets, in vulkanbet i didnt even placed 1000 euro, they tried to bribe me with 100 euro and steal the és 2700 euro, because i placed 2 bets, what a deal, i asked for proof where the terms says i cant place 2 bets on the same market, they was not able to provide any useful information and they send me a completly different thing and they pushed the 100 euro thing so much, they offered me that like 5 times, its so unreal, never seen this before with any other casinos, please help me with that, thank you! Sadly im not able to upload here many screenshoots, so i can send it in privat

https://casinosincanada.com/casinos/vulkanvegas/ Is that what you mean by a casino? Give me your registered account E-mail address. Do you have any screenshots? Upload screenshots to the complaint, 1 screenshot per message. Thanks! I'll try to help you.

Hello, yes thats the casino and my email is Kosztolanorbi@outlook.com





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Thanks for the screenshots, we will contact the casino representatives and try to solve your problem

Kosztola wrote Wednesday 9th of July

Sixth

Hi! We've dealt with the situation. Your account was blocked not because of two bets, but for bonus manipulation. This is a serious violation of casino policy and in this case - the blocking is justified. In this regard, we can not block the casino, but to avoid problems in the future you can play in casinos that are in the top 10 on the rating page of our site, as well as read the rules on the casino page. https://casinosincanada.com/casinos/casino-reviews/





Hello then idk why they said this in live chat also i didnt wanted to manipulate any bonus i played it for fun and i only won 60 euros from it. Its so unfair they took all of my deposit and winnings from not bonuses, they only should take the 60 euro from bonus, these bonuses are traps for real...

Kosztola wrote Friday 11th of July

Hello then idk why they said this in live chat also i didnt wanted to manipulate any bonus i played it for fun and i only won 60 euros from it. Its so unfair they took all of my deposit and winnings from not bonuses, they only should take the 60 euro from bonus, these bonuses are traps for real...

Unfortunately, the casino rules state that the casino has the right to take away the entire balance if it detects bonus manipulation. The coefficient you bet was 1.02, and for wagering bonus is not considered manipulation needs a coefficient higher than 1.2 Therefore, in this situation, the casino had the right to do so. We are very sorry that this situation occurred, henceforth carefully study the conditions of wagering bonuses

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