Velobet complaint

But this and the missing german license is something that i will solve with my lawyer and has to be solved via court decision. If i will get the transaction list that they are legally required to send by their licensor i am totally fine with this.

Thank you for helping me. I have sent you my mail address via PM.

Hi! Just writing with an update, we requested a transcript but were denied. Since you have no claims to win, and the casino did not violate anything in this situation, we can not add it to the blacklist

Alright that‘s totally okay for me that you don‘t add the casino to the blacklist. But that‘s a serious violation. They were already contacted by their licensor at mystake and now are still refusing to accept GDPR. Also it isn‘t fair that if i ask them to self exclude me from all casinos at santeda and they just don‘t care. Anyways thanks for trying to help me. I will escalate this further with a lawyer.

I will try to contact their licensor as its unfortunately not CEG anymore. They are reqlly helpful in this and they take some violation in GGPR very serious. This is a serious isse for them. Alright you can close this here