Playbet.io wont pay winnings

Ive been waiting for playbet.io to pay me my winnings for 2 weeks now. They keep saying its any issue with their payment provider and will get back to me via email. Im still waiting for that email. And keep gettimg the same response over and over

https://casinosincanada.com/casinos/playbet-io/ Is that what you mean by a casino? Give me your registered account E-mail address. Do you have any screenshots? Upload screenshots to the complaint, 1 screenshot per message. Thanks! I'll try to help you.