Frostybet Refuses to Pay Out Winnings

I am filing an urgent complaint about Frostybet (operator: Famagousta B.V.). They removed €6,238 from my account and refused to process a legitimate withdrawal, leaving only €621 (my original deposit) in the account. I ask Casino Guru to review this matter, request verifiable evidence from the operator, and advise or mediate on next steps. Player details • Full name: Aleksi Sinihovi • Account email/username: aleksi.sinihovi@gmail.com • Country of residence: Finland • Registration date: 16.08.2025 Timeline & issue summary • 19.08.2025 — I submitted a withdrawal of €850. I completed KYC fully, including a selfie with my ID. • 25.08.2025 — Frostybet returned €850 to my account balance, then deducted €6,238 from my account, leaving only €621 (this €621 is my original deposit). I have always played honestly and within the site’s rules. My activity on Frostybet is limited to roulette, sports betting and blackjack, and every wager was placed within the stake limits offered by the platform. I have not used any bonuses, bonus codes, or promotional offers on this account. Frostybet has provided no verifiable evidence to support their actions — no IP logs or timestamps, no copies of alleged forged documents, and no internal investigation reports. Their action is disproportionate and unexplained given my full compliance. Actions I have taken • Requested detailed evidence and a full account/activity breakdown from Frostybet (see attachments). • Received only a generic cancellation/message citing Terms & Conditions, without supporting logs or documentation. • Preserved all relevant screenshots, KYC documents (including the selfie-with-ID), and transaction history. Requested assistance from Casinosincanada Please request that Frostybet produce verifiable evidence justifying the removal of €6,238 and the current account adjustment (IP/session logs with timestamps, copies of any alleged forged documents, internal investigation notes). Please ask Frostybet to temporarily reinstate the seized €6,238 and immediately process my original €850 withdrawal, or to provide a documented reason why this is not possible. Please advise on mediation steps, escalation paths, and whether casinosincanada can flag or warn other players about this operator if Frostybet fails to provide evidence. Please ensure my personal data is not disclosed or misused and that funds are not forfeited without transparent, documented justification. Attachments (available) • Frostybet cancellation/message • My request for evidence from Frostybet • Screenshots of balances and withdrawal request (showing the €850 return and subsequent €6,238 deduction leaving €621) • KYC documents (including selfie-with-ID) Contact • Email: aleksi.sinihovi@gmail.com • Phone: +358 40 366 5854 This concerns a substantial and unexplained removal of winnings and Frostybet’s actions appear arbitrary and unjustified. I would appreciate Casinosincanada prompt review and guidance on how to proceed — including any help with mediation, publishing a warning, or escalating to relevant regulatory bodies. Sincerely, Aleksi Sinihovi

Hello Alexi, we will try to resolve your issue. Thank you for providing all the details. Please confirm that you are referring to this casino: https://casinosincanada.com/casinos/frostybet/ If you have contacted the casino's support team, please attach screenshots. One per reply.

We have written in support of the casino and are awaiting a response. As soon as we have any news, we will let you know.