Betsbunny removed 2996€ real money balance from my account
Thread starter 86Lukas Start date 09/25/2025 03:41:41 pm
Dear Casinos In Canada Team, I am filling this complaint against "Betsbunny Casino" https://betsbunny24.io/ https://casinosincanada.com/casinos/bets-bunny/ which is operated by Green Champions Leader S.R.L, and their Sister Company is Famagousta B.V I have been an existing Customer that made dozens of deposits but not a single withdrawal, yet. On the 20th of September 2025 I made a deposit of 38€ and used a 125% loyalty Bonus. I was able to wager through the Bonus. Their T&C state that: 58.3.3 ... Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount ... So in the moment I have completed the wagering, my Balance has been automatically reduced from 357€ to 304€ which is 8x the deposit amount. Until here everything is ok. The 304€ now have been shown as real money in the system and there was no active bonus anymore. I continued playing and had a big win on a slot. I have then requested a 500€ withdrawal (Max Daily amount) and there have been 2800€ left in the account. On the next morning the withdrawal has been canceled and there was only 304€ in my account. They have confiscated 2996€ real money balance from my account. They have told me I have breached their Terms & Conditions as stated above "Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount" I have send them evidence with transaction IDs and transaction timestamps, that my big win happened with real money two hours after all of my winnings above 304€ already have been forfeited. So they now forfeited my real money balance. Support was not helpful at all, and beside showing them clear evidence that I did not breach their T&C they only told me their decision is final and wont be revised. Even their own balance statement clearly shows it was all real money In that moment, i felt like a victim of a serious financial crime, there is no other word than theft for this. This caused real harm to me, I had trouble sleeping and concentrate on my work. In desperation I even offered them to at least return my deposits (which is way less than the stolen funds) but they also ignored this offer. I have attached all evidence and correspondence. Kind Regards Lukas
86Lukas wrote Thursday 25th of September
Dear Casinos In Canada Team, I am filling this complaint against "Betsbunny Casino" https://betsbunny24.io/ https://casinosincanada.com/casinos/bets-bunny/ which is operated by Green Champions Leader S.R.L, and their Sister Company is Famagousta B.V I have been an existing Customer that made dozens of deposits but not a single withdrawal, yet. On the 20th of September 2025 I made a deposit of 38€ and used a 125% loyalty Bonus. I was able to wager through the Bonus. Their T&C state that: 58.3.3 ... Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount ... So in the moment I have completed the wagering, my Balance has been automatically reduced from 357€ to 304€ which is 8x the deposit amount. Until here everything is ok. The 304€ now have been shown as real money in the system and there was no active bonus anymore. I continued playing and had a big win on a slot. I have then requested a 500€ withdrawal (Max Daily amount) and there have been 2800€ left in the account. On the next morning the withdrawal has been canceled and there was only 304€ in my account. They have confiscated 2996€ real money balance from my account. They have told me I have breached their Terms & Conditions as stated above "Max winnings for bonuses between 120% - 149% threshold, are limited to eight (8x) times the initial deposit amount" I have send them evidence with transaction IDs and transaction timestamps, that my big win happened with real money two hours after all of my winnings above 304€ already have been forfeited. So they now forfeited my real money balance. Support was not helpful at all, and beside showing them clear evidence that I did not breach their T&C they only told me their decision is final and wont be revised. Even their own balance statement clearly shows it was all real money In that moment, i felt like a victim of a serious financial crime, there is no other word than theft for this. This caused real harm to me, I had trouble sleeping and concentrate on my work. In desperation I even offered them to at least return my deposits (which is way less than the stolen funds) but they also ignored this offer. I have attached all evidence and correspondence. Kind Regards Lukas
Thank you for such detailed information. We also need screenshots of the support responses and the email address used to register the casino account!
Hi @MikeCollins. I was able to agree with them to close my account and return my deposits. This complaint can be seen as resolved
86Lukas wrote Wednesday 1st of October
Hi @MikeCollins. I was able to agree with them to close my account and return my deposits. This complaint can be seen as resolved
Great, thanks for letting us know! We're happy for you.
New post
