An official RocketPlay Casino representative answers player questions
Thread starter MikeCollins Start date 10/14/2025 06:43:05 am
In this section, an official Rocket Play Casino representative answers any player questions or complaints. If you are asking a question to an official casino representative, we recommend that you immediately provide the email address used to register your casino account. Please, upload a screenshot, if necessary (You can only upload one screenshot at a time). Thank you!
Hello world! My name is Tom and I am the official representative of RocketPlay Casino on this forum. I am very excited to join this community! My main task here is to help you and answer any questions you may have. Whether it's questions about bonuses, withdrawal issues, game clarifications, or just feedback, I'm here to help. At RocketPlay, we strive to be as transparent and open as possible for our players. This thread is created for a direct dialogue between you and us. Don't hesitate to ask!
Okay, great. Tom, the question is this: I threw in 0.5 ETH last night, the transaction in the blockchain took place 100 years ago, and there is still zero on the balance. Usually it is credited at the moment. Nickname immerhin.
Guys, do you know why the games from Thunderkick were removed? Was my favorite provider :(
immerhin wrote Thursday 16th of October
Okay, great. Tom, the question is this: I threw in 0.5 ETH last night, the transaction in the blockchain took place 100 years ago, and there is still zero on the balance. Usually it is credited at the moment. Nickname immerhin.
Hello. I found your dep. Due to the upgrade of our crypto processor, some ETH deposits were credited with a delay yesterday. I have already credited it manually. Check your balance.
I have a question about your VIP program. I'm now at the Diamond Legend level. The description says "personal VIP manager". And where is he? No one wrote to me. Is it just for beauty or what?
ShizoidGoose wrote Thursday 16th of October
Guys, do you know why the games from Thunderkick were removed? Was my favorite provider :(
Shizoid, their license has expired for your region (Australia). As soon as they extend it and resolve the technical issues, we will return their games. Unfortunately, there are no deadlines yet.
Tom wrote Thursday 16th of October
immerhin wrote Thursday 16th of October
Okay, great. Tom, the question is this: I threw in 0.5 ETH last night, the transaction in the blockchain took place 100 years ago, and there is still zero on the balance. Usually it is credited at the moment. Nickname immerhin.
Hello. I found your dep. Due to the upgrade of our crypto processor, some ETH deposits were credited with a delay yesterday. I have already credited it manually. Check your balance.
Yes, everything came. Thank you.
It's just rofl. I received a promo "100 free spins on the 'Wild Cash' slot" from you by email. I go in, activate it, and it says to me "This bonus is not available for your currency" (I have a CAD account). Why send it then?
M4X4RT wrote Friday 17th of October
I have a question about your VIP program. I'm now at the Diamond Legend level. The description says "personal VIP manager". And where is he? No one wrote to me. Is it just for beauty or what?
M4X4RT, hello. The manager is not just for beauty) He had to contact you. Apparently, there was some kind of overlap. I passed the information to the head of the VIP department. Wait for a message from your manager by mail or telegram during the day. He will introduce himself and leave his contacts.
Tom, are there any plans to add Pragmatic Play Live craps tables? Evolution has it, but the pragmatist has a nicer interface, IMHO.
Estuh wrote Friday 17th of October
It's just rofl. I received a promo "100 free spins on the 'Wild Cash' slot" from you by email. I go in, activate it, and it says to me "This bonus is not available for your currency" (I have a CAD account). Why send it then?
Estuh, yes, that's our jamb. There was an error in the mailing settings, and the promo went to the wrong segment of players. I apologize for that. As compensation for the time spent, I threw 50 free spins on Book of Cats into your account, without a wager.
And who caught how much maximum in RocketPlay? Just wondering. My best is x3500 in Money Train 2.
Tom wrote Monday 20th of October
Estuh wrote Friday 17th of October
It's just rofl. I received a promo "100 free spins on the 'Wild Cash' slot" from you by email. I go in, activate it, and it says to me "This bonus is not available for your currency" (I have a CAD account). Why send it then?
Estuh, yes, that's our jamb. There was an error in the mailing settings, and the promo went to the wrong segment of players. I apologize for that. As compensation for the time spent, I threw 50 free spins on Book of Cats into your account, without a wager.
Oh, that's human. Thank you, Tom. I see backs. Agreeably.
Nah. I already switched to Cloudbet. Its welcome offer is a total game changer. $5000 with CLOUD5K encouraged me to try live betting responsibly.
Tom, why can't I bet higher than $5 when I have an active bonus? I try to spin $10 in Mental, but he doesn't give it. Is this a bug?
SayIcup wrote Monday 20th of October
Tom, are there any plans to add Pragmatic Play Live craps tables? Evolution has it, but the pragmatist has a nicer interface, IMHO.
Hello. Yes, we are in the process of integrating their new live games. I think next month will already appear, including craps.
123ariel wrote Tuesday 21st of October
Tom, why can't I bet higher than $5 when I have an active bonus? I try to spin $10 in Mental, but he doesn't give it. Is this a bug?
123ariel, it's not a bug. This is a standard rule for all bonuses (clause 7.4 in the rules). With an active bonus, the maximum bet is limited to avoid abuse. As soon as you wash the wager, the restriction will be removed.
I read the thread. Tom, are you the only one here who takes care of everyone?)) Give the person a bonus)
Tom wrote Friday 17th of October
ShizoidGoose wrote Thursday 16th of October
Guys, do you know why the games from Thunderkick were removed? Was my favorite provider :(
Shizoid, their license has expired for your region (Australia). As soon as they extend it and resolve the technical issues, we will return their games. Unfortunately, there are no deadlines yet.
Got it. What a pity. Thank you for your honest answer.
Guys from the states, who departs how? The cards do not work, I have already taken out the cue ball with its commissions. Maybe there is some kind of life hack?
LTC (Litecoin) is used. Commissions are almost zero, and the speed is normal.
Confirm. For players from the United States and Canada, Litecoin or Dogecoin are often the most profitable options for small to medium-sized deposits.
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