An official Vave Casino representative answers player questions

In this section, an official Vave Casino representative answers any player questions or complaints. If you are asking a question to an official casino representative, we recommend that you immediately provide the email address used to register your casino account. Please, upload a screenshot, if necessary (You can only upload one screenshot at a time). Thank you!

Hello world! My name is Martina and I represent Vave here on the forum. Vave is primarily a crypto casino and sportsbook, so if you have any questions about transactions in BTC, ETH, USDT, sports betting, or just gaming, you've come to the right place. Feel free to ask any questions. I'm here to help sort out any situation faster than standard support.

Martina, hello. Last night I bet on the withdrawal of 0.5 LTC. Usually it arrives in 15-20 minutes maximum. More than 12 hours have passed, the wallet is empty, and the transaction is just hanging in my personal account with the status "In progress". Can you check what happened there? I wrote to you in PM my data

A question about the tennis bet. He won the first set, and in the second, with the score 3-2 in his favor, player B withdrew from the match due to injury. I was credited with the return of the bet. Why not victory? After all, he was obviously winning. The bet number is #7854129.

Hello! I found your transaction. Don't worry, she's fine. Yesterday, the Litecoin network had an abnormally high load, which caused a lot of increases in fees and confirmation times. Our payment gateway has automatically "frozen" several outgoing transactions so that they do not get stuck in a mempool with low fees. I just manually resent your withdrawal with an increased fee at our expense. Check your wallet, the coins should already be on their way. Here's the tx hash to track.

Welcome. This is a standard rule for most bookmakers. According to clause 8.4.2 of our tennis betting rules: "If a player withdraws from the match before it is fully completed, all bets on the outcome of the match are calculated as a return (with odds of 1.0)." To calculate the victory, it is necessary that the match is fully completed.

Martina, I have a fundamental question. You position yourself as a crypto casino. How anonymous are you? Is the KYC procedure mandatory for everyone or only upon request? And what can be the trigger for such a request? I would not like to suddenly face the need to send my documents after a major skid.

Yes, they came! Thank you for such a detailed explanation and for the speed. The question is removed.

Guys, does anyone else lag live on the NBA? I am trying to bet on the total in the quarter, and the odds are updated with a delay of 10-15 seconds. During this time, everything is already changing. The site flies, but it is the live platform that is blunt.

We appreciate the anonymity that cryptocurrency provides. By default, KYC is not required. You can register, deposit, play, and withdraw funds without providing documents. However, our security department may request verification in exceptional cases provided for by our license. As a rule, the trigger can be: 1. Suspicion of multi-accounting or fraudulent activity. 2. A very large withdrawal amount (one-time or cumulative) that exceeds the established AML limits. 3. Use of fiat payment methods, if available. In 95% of cases, our players never encounter KYC.

And why don't you have slots from NetEnt and Microgaming? This is a classic. It seems that all casinos have it.

Martina, do you plan to add deposits and withdrawals to the Solana (SOL) network? Commissions in ERC20 USDT are just horse, and SOL flies and costs a penny. It would be mega-convenient.

Hello. Yes, last night we recorded short-term delays in receiving data from our sports quote provider specifically for NBA games. The problem was on their side. Our technical specialists have already resolved the issue, now everything should work normally. We apologize for the inconvenience.

Hello. These providers (NetEnt, Microgaming and some other "classic" studios) have very strict licensing restrictions. Unfortunately, they do not provide their games to work in most markets through fully cryptocurrency platforms like ours. We are constantly working to expand our portfolio and hope that this will change in the future.

Solana is really at the top in popularity right now. I can't give an exact timeline, but I can say that we have plans to add new promising networks, including SOL, in the coming quarters.