Onlywin scamed me
Thread starter Dorin Start date 11/24/2025 02:58:58 pm
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Dor Dor wrote Monday 24th of November
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Hello! Please provide the details used to create your casino account!
Mike Collins wrote Tuesday 25th of November
Dor Dor wrote Monday 24th of November
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Hello! Please provide the details used to create your casino account!
Leilahash22@gmail.com
Dor Dor wrote Tuesday 25th of November
Mike Collins wrote Tuesday 25th of November
Dor Dor wrote Monday 24th of November
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Hello! Please provide the details used to create your casino account!
Leilahash22@gmail.com
Thank you!
Dor Dor wrote Monday 24th of November
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Hi Dorin! Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience caused. We would like to answer to all your questions. Regarding the account verification: In accordance with section 5.3 of our Terms and Conditions, an additional review of your account was initiated. During such checks, we are entitled to temporarily limit access to the account and withdrawals until the process is completed, as part of our AML policy. Unfortunately, the requested confirmation of the deposits made via ApplePay on 22.11.2025 was not provided, which extended the verification process. We would like to inform you that we are still waiting for confirmation of the deposits and your account may be restored. Regarding withdrawal limits: All withdrawal requests were processed in queue order and within the daily and weekly limits (section 8.9). Some requests were declined due to these limits being reached, and our support team informed you of this on multiple occasions. Regarding VIP status: Your VIP level remains active and has not been revoked. Regarding bonuses: Bonuses are a privilege that may be granted or restricted at the company’s discretion (section 9.7). Access to bonuses was temporarily limited; however, all bonuses accrued prior to this limitation were fully credited. Regarding cashback: Cashback was not awarded because, at the time of calculation, your account was under a Cooling-off period initiated at your request. According to our rules, bonuses cannot be granted during this period. We would like to inform that to restore full access to your account, please send a bank statement confirming the ApplePay deposits made on 22.11.2025 to the following email address: support@only.win. You can review the full Terms and Conditions here: https://only.win/en-ca/static/terms-and-conditions We apologize for the inconvenience and appreciate your cooperation. Kind regards, OnlyWin Team
OnlyWin wrote Monday 8th of December
Dor Dor wrote Monday 24th of November
I played on OnlyWin for more than a year, and during that time everything appeared normal. The platform looked professional, I received bonuses and cashbacks, and nothing seemed suspicious. But everything changed exactly when the stakes were highest: 1-After a big win, my withdrawal became heavily restricted. Instead of processing my withdrawal, they: Limited how much I was allowed to withdraw Delayed the process Rejected my withdrawal multiple times Put my account “under review” without explanation Removed bonuses and cashbacks I had already earned This happened even though they had verified my documents long ago. 2-After a big loss, when I should have received a VIP upgrade and a large cashback, my VIP status disappeared instead. According to their own rules, my activity should have qualified me for: a VIP level upgrade, and a significant cashback from my losses But instead: My VIP status dropped overnight My earned rewards were removed The large cashback I was supposed to receive never appeared Perks I had already earned were taken away Features that worked the day before were suddenly disabled Support responses became repetitive and avoided addressing the real issues. The timing of every change — both after the big win and after the big loss — was impossible to ignore. So simply, they drained me and kicked me off when I was no use anymore.
Hi Dorin! Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience caused. We would like to answer to all your questions. Regarding the account verification: In accordance with section 5.3 of our Terms and Conditions, an additional review of your account was initiated. During such checks, we are entitled to temporarily limit access to the account and withdrawals until the process is completed, as part of our AML policy. Unfortunately, the requested confirmation of the deposits made via ApplePay on 22.11.2025 was not provided, which extended the verification process. We would like to inform you that we are still waiting for confirmation of the deposits and your account may be restored. Regarding withdrawal limits: All withdrawal requests were processed in queue order and within the daily and weekly limits (section 8.9). Some requests were declined due to these limits being reached, and our support team informed you of this on multiple occasions. Regarding VIP status: Your VIP level remains active and has not been revoked. Regarding bonuses: Bonuses are a privilege that may be granted or restricted at the company’s discretion (section 9.7). Access to bonuses was temporarily limited; however, all bonuses accrued prior to this limitation were fully credited. Regarding cashback: Cashback was not awarded because, at the time of calculation, your account was under a Cooling-off period initiated at your request. According to our rules, bonuses cannot be granted during this period. We would like to inform that to restore full access to your account, please send a bank statement confirming the ApplePay deposits made on 22.11.2025 to the following email address: support@only.win. You can review the full Terms and Conditions here: https://only.win/en-ca/static/terms-and-conditions We apologize for the inconvenience and appreciate your cooperation. Kind regards, OnlyWin Team
Thank you for your response. I would like to clarify several points, as your statements do not accurately reflect the events or the evidence I have provided. 1. Verification: My account was fully verified over a year ago, and I deposited and withdrew regularly without any issues. The “additional verification” request appeared only after a large loss and shortly before significant cashback amounts were due. This timing is concerning, as no verification issues had ever been raised prior to that. Moreover, if my account was truly under verification on November 22, you did not have the right to accept deposits during this period. According to your own Terms and Conditions, Section 5.3 (“Additional Verification / Account Review”), the casino may limit access to the account during such checks. Accepting deposits while simultaneously restricting withdrawals and removing VIP/Prime perks contradicts this rule and constitutes a violation of your own procedures. 2. Withdrawals: My withdrawal requests became limited, delayed, and repeatedly declined without clear explanation. These problems began immediately after the win, and the daily/weekly withdrawal limits were changed multiple times during this period. 3. VIP / Prime Status: Although my VIP level was upgraded, the associated VIP Upgrade Bonus of $1,100 was never awarded. Several VIP and Prime features also disappeared without any explanation. 4. Cashback, Bonuses, and Prime Advantages: The following bonuses and Prime benefits, which were visible in my account before being removed, were never credited: – Live Casino Cashback – VIP Cashback – VIP Upgrade Bonus ($1,100) – Prime 3,000 Points – Prime 150 EUR Gift Card – Prime 500 Free Spins All these perks were displayed in my account as earned or available prior to being deleted without notice. 5. Cooling-Off Period: I requested a cooling-off period only after your team informed me that the bonuses and VIP/Prime rewards I had already earned would not be restored under any circumstances, even after verification, and that I would need to deposit additional funds to activate future bonuses. I have time-stamped proof of all communications. I initiated the cooling-off request on the website, but I never confirmed the email you sent afterward. I am wondering how you were able to activate a cooling-off period without my confirmation, especially when I was still able to deposit and play normally. 6. Apple Pay / Bank Statements: I have not sent Apple Pay confirmations directly to the casino because I no longer wish to continue playing after I was informed by your team (with time-stamped documents) that my previously earned bonuses, cashback, and Prime benefits would not be restored even after verification, and that I would need to deposit more to receive future bonuses and perks. However, I am fully willing to provide all required documentation to CasinosInCanada for proper verification. I am fully committed to providing my bank statements and all supporting evidence to CasinosInCanada for an independent review.
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