Withdrawal issues

Casino: Ice Casino Payment method: Bank transfer Total amount in dispute: €9,150 KYC status: Fully verified and approved Detailed description of the issue I am requesting the assistance of AskGamblers regarding unjustified delays with my withdrawals at Ice Casino. My account is fully verified (KYC completed), and the withdrawals were requested on the following dates: 07/12/2025 – Withdrawal request of €4,000, which was split by the casino into daily transfers of €450. 13/12/2025 – Withdrawal request of €11,650, which was also split by the casino into 5 separate transfers. So far, I have received only part of the requested amounts. The remaining unpaid balance is €9,150. Payments have been made irregularly, without any clear payment schedule. On some days, no transfer is made at all, without prior notice or valid justification. Despite the fact that partial payments have already been made (which proves there is no technical or verification-related block), the casino continues to delay the full settlement of my winnings. More than 10 business days have passed since the last withdrawal request, which I consider an excessive and unjustified delay, especially considering that: KYC verification is fully completed There are no active bonuses or pending wagering requirements The casino has already made partial payments I have contacted customer support multiple times, but I only receive generic responses with no concrete dates for the final payment. I kindly request AskGamblers’ assistance to ensure that Ice Casino proceeds with the full and immediate payment of the remaining €9,150. I am available to provide supporting documents, payment history, emails, and screenshots if required.

Hello, we will try to help you and speed up the process, but unfortunately, in the casino world, such delays in payments are normal.

Ja se passaram muitos dias desde o primeiro pedido de levantamento! É demasiado tempo para fazer um saque... e depois o ice casino fracionou o levantamento em pequenas parcelas para um motante tao elevado! Ficarei 2 meses para conseguir resolver esta questao?

We contacted casino representatives, and here is their response: " The terms and conditions of the https://icecasino.com/en/terms-and-conditions brand contain clauses that justify the conclusion in sections 8.13–8.16 There is also a withdrawal limit of €5,000 per 30 days if the total winnings are ≥ 20×deposits (clause 8.17). (In general, for a more specific answer, the case needs to be reviewed — users can always contact support for more detailed information).

Compreendo que os pagamentos estão sujeitos à cláusula 8.17 devido ao montante. No entanto, solicito que o casino apresente o plano de pagamentos mensal para o restante do meu saldo, para que eu não tenha de abrir uma nova queixa a cada 30 dias

Hello! The casino cannot provide a clear schedule. Could you please provide the email address used to register your account so that we can try to get some specifics?

Ola! Manueltomas461@gmail.com

Hello! Check your account—your payments were approved last night.

Sim ja recebi parte dos levantamentos! Agora cancelaram os meus levantamentos e pediram um comprovativo de renda! Eu ja tinha o meu KYC verificado e inclucive ja recebi parte dos 13000 euros que pedi para levantar! Falta 4150 euros que foram cancelados pelo casino

Firstly, we are glad that part of the funds were sent to you after all. Secondly, we have also contacted the casino representatives regarding this issue!