Complaint Against Wild Winz Casino – Outstanding Refund

I am a player from Germany and wish to file a complaint against Wild Winz Casino. After submitting a self-exclusion request, I requested a refund of my deposits. Wild Winz Casino confirmed that I was entitled to a full refund of €1,790. An initial refund of €800 was processed for card payments, but the remaining €990, which was deposited via cryptocurrency, has not been refunded. Despite the casino’s prior confirmation that the full amount would be refunded, Wild Winz Casino later claimed that crypto refunds were not possible. This contradiction was never resolved, and no alternative refund solution was offered. I attempted to resolve this issue directly with the casino and via Casino Guru. The complaint there was marked as unresolved due to the casino’s lack of cooperation. I am requesting assistance to help enforce the confirmed refund and recover the outstanding €990. They need to send it manually or find another way but now they ignoriung me. Thanks.

Hello! We have sent them a message to support, and we will let you know when we receive a response. In the meantime, you can send us the details used to register the account, as well as screenshots of messages from the casino. Please send the screenshots one at a time to this thread.

We also reviewed your complaint on the Casino Guru website and sent a message to the licensing regulator (GCB). Please let us know if you sent a message to the regulator yourself on the advice of Casino Guru. If so, please attach a screenshot of this message.

Thank you. I send all necessary information via message to you.

Ok nevermind send it here :)

Email with explanation.

GCB

GCB2

GCB3

So far, none of the representatives of the casino or the GCB have responded to us, and we are still considering how else we can get a response.

We also contacted CGA, sent a message to the casino website, and have not yet received a response. We also notified them through their support service at the casino itself. If we do not receive a response from a representative of the brand within three days, they will be permanently blacklisted on our websi

Let's hope for their response.

Thank you so so much. Hope they answer.

At this point, none of the representatives have gotten in touch. We continue to write to them, and in the meantime, we are adding them to our blacklist!

Hi did they answer?

Unfortunately, no :(

Ok is there any chance to get help from GCB?

We hope for their response and some kind of help, but so far they have not replied to any of our letters.

Hello! We have received a response from the representative.

Here is their response