Rolletto took my winnings

Hello and good day! I had an account with rolletto and i played with them, when i tried to withdraw they asked for a video verification, i did it and they reviewed it for 14 days... they accepted it and my account is verified after that i requested a withdraw and i waited an other 4 days (3 days would be the maximum for withdraw in rolletto) today when i asked them when will i got my withdraw, they answered me in email about i violeted some terms (they did not clarify it) and they take my winnings away, i only have 1 account and i used mainly mobile internet (except when i traveled to egypt for holiday i logged and played from there too from wifi) so i dont know what is going on... please help me, thank you very muc! My username at the casino is podruzsik and my email is Podruzsikvivien0@gmail.com

Hello! We are very sorry that this has happened. We will try to resolve your issue and will contact their representative today! As soon as we receive a response, we will let you know.

Thank you very much!

Hello is there any news with this case?

Hello! They promised to give their answer tomorrow, we will wait and keep you informed

Okay thank you very much, please let me know if there is any news!

Hello! The brand has not responded either, so we have notified them that they will be blacklisted until the complaint is resolved. We hope this will speed things up.

Okay, thank you very much! Please let me know if there is any news