withdrawal constantly being cancelled
Thread starter zibutejaneliunas Start date 03/15/2026 06:45:57 am
Stay away fr om this SITE !!! Scammers i believe. I wanted to do a withdrawal and it was cancelled. THe reason was i was to verify my identity. In the meantime before i got that message i deposited another $30 to play. I then was online with support for over 1 week - kept sending in the information that was requested and it kept being denied. I sent multiple versions of docs and in total i believe i sent it in about 19X. Never an explanation of why i could not withdraw. Then i was told i was verified and support said i could withdraw. Due to my bad experience i wanted to withdraw the entire amount. I had been playing BJ and other slots and was up to $225 on account. I was getting a message about bonus was not completed (i have no idea what i was supposed to do and support could not tell me). FInally support told me to cancel the bonus and i could withdraw. I did that and lost $105 of the over $200+ i had on account. I was not happy but just wanted to get out of their application. So then i withdrew the remainder, only to get another message that it was cancelled. In total this has been going on for over 2 weeks wh ere i am unable to get my funds out. I suspect that they will tell me some other reason........why i cannot withdraw......... Here it is: Please complete your profile information before creating a withdrawal request. **** THis is what was verified 2 days ago *****
Zibute wrote Sunday 15th of March
Stay away fr om this SITE !!! Scammers i believe. I wanted to do a withdrawal and it was cancelled. THe reason was i was to verify my identity. In the meantime before i got that message i deposited another $30 to play. I then was online with support for over 1 week - kept sending in the information that was requested and it kept being denied. I sent multiple versions of docs and in total i believe i sent it in about 19X. Never an explanation of why i could not withdraw. Then i was told i was verified and support said i could withdraw. Due to my bad experience i wanted to withdraw the entire amount. I had been playing BJ and other slots and was up to $225 on account. I was getting a message about bonus was not completed (i have no idea what i was supposed to do and support could not tell me). FInally support told me to cancel the bonus and i could withdraw. I did that and lost $105 of the over $200+ i had on account. I was not happy but just wanted to get out of their application. So then i withdrew the remainder, only to get another message that it was cancelled. In total this has been going on for over 2 weeks wh ere i am unable to get my funds out. I suspect that they will tell me some other reason........why i cannot withdraw......... Here it is: Please complete your profile information before creating a withdrawal request. **** THis is what was verified 2 days ago *****
Hi We'll try to resolve your issue We'll need the information you used to register your account (such as your email address), and please let us know if you used any bonuses.
I’d grab screenshots of every canceled request and every chat, then file a formal complaint with the site and their regulator. Sometimes that’s what finally pushes them to act.
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