Hugobets is not paying out my winnings

About two weeks ago, I registered there, made two deposits, and made a small test withdrawal, which arrived in my account within 24 hours. The next day, I deposited again and won almost €7,000. I then requested a withdrawal of €5,000, and it's been 10 days since then. Four days ago, support sent me an email with a link to verify my credit card, which I did immediately, and I was verified right away. I contacted live support and asked how much longer it would take since I was already fully verified. They confirmed that I was now fully verified and that the finance department would process it within 48 hours. Now, over four days have passed, and I still haven't received anything. When I inquire, I always get the same response: they apologize for the delay and claim it will be processed as quickly as possible. Please help!

Hello! We will contact the casino to expedite the process, but unfortunately, this is standard procedure for online casinos. To help us assist you more easily, please provide the email address you used when registering with the casino.