Account blocked in PlayFina online casino

Hello! My name is Lewis, and I turn to you with great hope for help. I have been playing at PlayFina online casino for a long time and everything has always been great. But yesterday, when I tried to log into my account, I received a shocking message: "Account blocked". I do not understand what happened! I have never broken the rules of the casino and have always played fair. Please help me unlock my account and get back access to my funds. I feel cheated.

Dear Lewis, Please don't worry and we will try to help you regain access to your account. First, let's find out the reason for the block. Usually, an account can be blocked due to various reasons, such as security or possible violations of the rules of the casino. Please send us your username and email in private messages so that we can find your account and check the reasons for blocking. CasinosInCanada support team

Thank you for quick answer! Sent! I hope that you can look into this situation and help me regain access to my account. This is so important to me as I spent so much time and money on this casino…

Thanks for the input, Lewis. We have launched an investigation and will contact technical specialists to find out the reason for blocking your account. During this time, please check your email for messages from our service. We will send you further instructions and would like to request additional information. We fully understand your concerns and want to assure you that we are doing our best to resolve this issue as soon as possible. We value each of our users and strive to ensure fair and responsible gaming. CasinosInCanada support team

Thank you for your understanding! I have checked my email but have not received anything from you yet.

An email received, sent the documents and everything that was needed.

Good afternoon, Lewis! We want to share with you the results of our investigation. In the course of checking the reason for blocking your account, we found several unsuccessful attempts to hack into your account from different IP addresses. This caused an automatic response from the PlayFina security system, which temporarily blocked your account in order to prevent possible potential threats. We understand that this may be shocking news for you, and we are sorry for the situation. It is important to note that your account was blocked precisely for your own safety and protection from unauthorized actions. To unlock your account, we will perform additional security checks. You will need to verify your identity. Please check your email, there you will find an email with instructions and a request to provide some additional details for confirmation. These checks will help us verify that you are indeed the owner of the account and prevent possible security risks. We understand that this may be somewhat inconvenient, but they are necessary for your own protection. CasinosInCanada support team

A very strange situation ... I sent all the info by email.

Thank you for your understanding and cooperation, Lewis! We appreciate your participation in the security review, which will help us restore your account as quickly as possible. We have forwarded your data to PlayFina technical support and are waiting for a decision to unblock your account. We promise to keep you updated on the process and will get back to you within 24 hours of receiving the information. If you have any further questions or have anything else you would like to clarify, please do not hesitate to contact us. CasinosInCanada support team

Thank you. I'm waiting for the result.

Good afternoon, Lewis! We are happy to inform you that the problem with your account being blocked has been successfully resolved! An email has been sent to your email address with instructions to change your password and confirm your login to your account. Please check your email and follow the instructions to access your account. We would like to thank you for your cooperation and for providing us with the security check data. Your assistance has helped us make the decision to unlock your account and ensure your safety in the future. If you have any questions or need further assistance, feel free to contact us. We are always ready to help and ensure an enjoyable and safe gaming experience at our casino. Thank you for being with us and we look forward to further successful cooperation. We wish you good luck and big wins! CasinosInCanada support team

Thank you for your attention and professionalism! The account was returned to itself, all the money is in place. I don't know what I would do without you. Thanks again.