Canada 777 Casino - problems with to withdraw and account blocked

Hello, I am filing a complaint against Canada 777 Casino. On July 31, 2023, I won $900 at the casino. I decided to withdraw these funds to my bank card. At first everything went well: I filled in all the required data and created a withdrawal request. However, it's been almost two weeks now and the money still hasn't arrived in my account. I contacted the casino support, but received only an automatic response that my request was being processed. And after a while my account was blocked. Help solve the problem, because the support no longer responds and writes the same answers.

Hello! Thank you for contacting us and for trusting our service. We understand how important it is for you to resolve this issue with Canada777 Casino and we are ready to help you. We are ready to take responsibility for solving this problem and provide you with a fair and positive outcome. First, we will conduct a thorough investigation into your situation. Please provide us with the following information in private messages: 1. Details of your Canada777 casino account (nickname or identification number) and email. 2. Details of your withdrawal request (date, amount and method of withdrawal). 3. Any screenshots or supporting documents that may help in the investigation. Looking forward to our further communication with the results of the investigation and the action plan.

Sent documents and screenshots with communication in technical support.

After a thorough review of your withdrawal request and your Canada777 casino account, we have identified that a technical error occurred while checking your documents. Initially, the casinos revealed the redacted documents, which violated the rules in the casino. However, upon re-checking, the result turned out to be erroneous. As a result, your account will be unblocked in the near future . The $900 you won has been successfully credited to your gaming account. You should see these funds in as soon as the account is unlocked. Best wishes, Support Team CasinosInCanada

WOW! Very quickly you solved my problem, I did not even expect. Thank you very much! I hope that when you try to withdraw funds again, the error will not happen again.