HeySpin Casino - I have not received the promised bonus to my account, and my money has not yet been credited

Hello! My name is Nancy and I'm looking forward to helping you with a problem I'm having with HeySpin Casino. A week ago, I happily joined your casino through the link, took advantage of the welcome bonus and made a deposit to the account. However, something went wrong with my welcome bonus. I have not received the promised bonus to my account, and my money has not yet been credited. I feel disappointed and cheated, as I specifically counted on this bonus in order to try more games and increase my chances of winning. Please help me get the promised bonus and explain why it was not credited to my account.

Hi Nancy! We deeply regret the unsatisfactory experience you had. We will definitely look into the issue. Please provide your details at the HeySpin casino in a private message to us. Namely: 1. Email associated with the account. 2. Username or account name 3. Screenshots of communication with technical support, if you contacted them. CasinosInCanada support team

Sent a message with information.

Thanks for the information provided, Nancy. We have already forwarded your issue to HeySpin Casino's support and finance department, and they are actively looking into the reason for not receiving the bonus in your account. Please stay in touch with us and we will keep you informed of any changes and updates. We are ready to support you and assist you throughout the entire resolution process. CasinosInCanada support team

Thank you for your promptness! I hope the problem can be resolved soon. It is really important for me to receive the promised bonus in order to continue playing.

Hi Nancy! We are pleased to inform you of an update regarding your issue with the HeySpin Casino Welcome Bonus. After our contact with the casino, they conducted a thorough investigation and found out that a technical failure was the reason for not receiving the promised bonus to your account. Forwarding the response of the casino: “We are sorry for the incident and we understand how disappointing you may have been. Your trust and expectation of a positive gaming experience is very important to us and we apologize for the inconvenience you experienced." The good news is that HeySpin Casino has already fixed the technical glitch and credited the promised welcome bonus to your account. You can check your account and you should see that the bonus is available to use in games. But that is not all. In addition, the casino will additionally credit you with bonus funds for an unpleasant incident on our initiative to compensate for the inconvenience and negative impression. “We deeply hope that this extra bonus will help you experience the fun of HeySpin games and increase your chances of winning.” We hope you are satisfied with the solution to the problem. Please leave feedback - is the issue finally resolved and do you have any other questions? Best wishes, CasinosInCanada support team

Wow, unexpectedly and very quickly! Thanks for your help and problem solving! I'm glad that the welcome bonus and even the extra bonus is finally credited to my account. Your support and attention to my problem is something. Thank you very much!

Thank you for your feedback! We appreciate your trust and are ready to help in any matter. We wish you good luck and hope that your problem will not happen again. Have a good day! CasinosInCanada support team