I am reaching out with an issue related to BitStarz Casino and I really need your help.

I am reaching out with an issue related to BitStarz Casino and I really need your help. This situation is really bothering me and I hope you can help sort it out. The crux of the problem is that I can't access my BitStarz account . I registered on their platform a few months ago and have been playing quite actively there. Everything was great until I decided to log into my account this morning. When I tried to log in, I received a message that my account was blocked. This has me very worried as I had funds there and I just can't understand why my account is blocked. I never broke the rules and always played fairly. I contacted BitStarz support and they told me that the account was temporarily suspended due to "suspicious activity." They did not provide me with specific details or explanation of what they mean by "suspicious activity." This really bothers me because I can't figure out what exactly happened. I hope you can help me resolve this situation and restore access to my account. This is really important to me as I have funds in this account and I want my gaming activities to continue fairly and without any misunderstandings.

Hello! Of course we are ready to help you. To get started, please provide us with your nickname and email address associated with your BitStarz account in a private message. We will try to find out what happened. Also, if you have screenshots of correspondence with technical support, add them to the message. This will help speed up the investigation process. Casino in Canada support team

Sent everything. How long will this process take? Because I don’t really want to wait for weeks for something unknown.

Thanks for the information provided. We will try to speed up the investigation process as much as possible, but you must understand that basically everything depends on the casino. As soon as we have information, we will contact you immediately. Casino in Canada support team

We have conducted initial research into your situation. It appears that your account has been suspended due to suspicious activity related to your last payment. Could you tell us about the last deposit you made to your account? Casino in Canada support team

Yes, sure. I made my final deposit of $140 to my account yesterday morning. I wanted to use it to play slots.

Thanks for the info. The blocking may have occurred due to inconsistencies in the deposit data. To resolve this situation, we recommend that you provide a screenshot or copy of the deposit receipt you made. This will help clarify the details and ensure that your payment has been credited correctly. Casino in Canada support team

Okay, I can take a screenshot of the receipt and send it to you. How can i do this?

Great! You can take a screenshot of your receipt from your device or mobile banking app. Then please send us this screenshot through this chat. We will also offer you an email address to which you can send the screenshot if that is more convenient for you. Casino in Canada support team

Okay, I sent a screenshot. Please, check him.

Thanks for providing the screenshot. We have accepted it and will begin reviewing your situation. Please give us some time to analyze the data. We will contact you shortly with updates and a solution to this problem. Casino in Canada support team

Hello! We have checked and figured out your situation. An error was made by BitStarz when processing your deposit. This was a technical error and the casino apologizes for the inconvenience. The casino has also confirmed that your payment was completed correctly and your account is now unlocked. Your funds and profile are available to play. Casino in Canada support team

Oh, thank you very much! I'm so glad everything worked out. Thank you for your help and quick response to my problem.

Thank you for your feedback and trust. If you have any more questions or concerns, don't hesitate to contact us. Casino in Canada support team