I am reaching out with an issue related to BitStarz Casino and I really need your help.
Thread starter Juan_Luna Start date 09/11/2023 05:44:06 am
I am reaching out with an issue related to BitStarz Casino and I really need your help. This situation is really bothering me and I hope you can help sort it out. The crux of the problem is that I can't access my BitStarz account . I registered on their platform a few months ago and have been playing quite actively there. Everything was great until I decided to log into my account this morning. When I tried to log in, I received a message that my account was blocked. This has me very worried as I had funds there and I just can't understand why my account is blocked. I never broke the rules and always played fairly. I contacted BitStarz support and they told me that the account was temporarily suspended due to "suspicious activity." They did not provide me with specific details or explanation of what they mean by "suspicious activity." This really bothers me because I can't figure out what exactly happened. I hope you can help me resolve this situation and restore access to my account. This is really important to me as I have funds in this account and I want my gaming activities to continue fairly and without any misunderstandings.
Hello! Of course we are ready to help you. To get started, please provide us with your nickname and email address associated with your BitStarz account in a private message. We will try to find out what happened. Also, if you have screenshots of correspondence with technical support, add them to the message. This will help speed up the investigation process. Casino in Canada support team
Thanks for the info. The blocking may have occurred due to inconsistencies in the deposit data. To resolve this situation, we recommend that you provide a screenshot or copy of the deposit receipt you made. This will help clarify the details and ensure that your payment has been credited correctly. Casino in Canada support team
Hello! We have checked and figured out your situation. An error was made by BitStarz when processing your deposit. This was a technical error and the casino apologizes for the inconvenience. The casino has also confirmed that your payment was completed correctly and your account is now unlocked. Your funds and profile are available to play. Casino in Canada support team
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