I never thought I would face such a scam at an online casino!

I'm just furious! I never thought I would face such a scam at an online casino! I was playing Vulkan Vegas and everything was going well until I decided to withdraw my money. I won $2272 and when I tried to withdraw, I was denied without any explanation! I tried to contact their support team, but they just ignored me. It's just a nightmare! I have invested so much time and money into this casino and now they are just taking my money and ignoring me. I feel deceived and betrayed. This is simply unacceptable! Please help me solve this problem! I believe that your service can help me get my money back and make this casino accountable for its actions. Please don't leave me in trouble!

Hello, Thank you for contacting us. We are ready to help you solve your problem with Vulkan Vegas. Please send us the following information via private message: 1. Your nickname or email in Vulkan Vegas 2. Dates and amount of the withdrawal request. 3. If you have any emails or chats with Vulkan Vegas support, please provide them. Support Team CasinosInCanada

Sent. I also wrote to support again and received the same answer!

Thanks for the provided data. Please give us some time to look into this situation. We will contact you as soon as we receive information from Vulkan Vegas representatives. Support Team CasinosInCanada

Hello! We have launched an investigation and ask you to provide us with personal information confirming your identity in private messages. This can be a passport photo, driver's license or other documents that will confirm that you are the owner of the account. Support Team CasinosInCanada

What's the problem? I have already passed the verification in the online casino! Now I will send, of course, but I do not understand what this is connected with?

Don't worry, this is an extra security measure. Thanks for the information provided. We are continuing to investigate your issue and ask you to wait a bit. As soon as we have information, we will immediately contact you. Support Team CasinosInCanada

OK…

Hello! We are pleased to inform you that we have investigated your complaint and found out what the reason was. By mistake, your provided documents were considered unreliable after verification, but after our request, Vulkan Vegas casino checked again and admitted the error. In this regard, Vulkan Vegas Casino apologizes and will make your withdrawal funds a priority. In the near future, your entire amount will be paid to the account you specified. In addition, Vulkan Vegas will give you a 20% bonus on your next three deposits as an apology. Support Team CasinosInCanada

It's strange, why couldn't they write this to me in the chat? Thank you for your help in solving the problem! I'm waiting for the money, and I hope the situation will not happen again!