A few weeks ago I decided to try my luck at GetSlots

A few weeks ago I decided to try my luck at GetSlots . I made a deposit to take advantage of the bonus that was offered to me. But what happened after that just makes no sense! The casino is clearly not keeping its promises. According to the terms of the bonus, I was supposed to receive additional funds to my account after the deposit. But it didn't happen! I contacted support and they just ignored my requests. And as if that wasn't enough, after my requests for clarification and attempts to contact the casino, they blocked my account without warning! I can't log into my account and no one answers my emails.

We understand your concern and share your dissatisfaction with the situation at GetSlots Casino. Our goal is to help you resolve this issue as soon as possible. First, we will need your login or email linked to your game account. Send us this information in private messages to maintain confidentiality. Once we receive additional information, we will contact GetSlots Casino representatives and begin an investigation into your problem. Support team Casinos in Canada

Sent all the information to you. I am sure that everything was according to the conditions, I did not violate anything and certainly did not deserve to block my account after I wrote them complaints about the case!

Thanks for providing additional details. We will immediately begin contacting GetSlots Casino and provide them with all available information about your problem. We will insist on fully investigating this situation and finding the best solution. Support team Casinos in Canada

Okay, I'm waiting for information! I hope for a positive solution to the problem, because I am not to blame for anything at all and this is simply absurd!

Good evening! We received a response from GetSlots! Through our GetSlots Casino intervention and investigation, we have identified an error on the part of the casino. GetSlots acknowledged this and undertook to return your account and accrue a bonus according to all the conditions met. They admitted that the situation was a misunderstanding and promise to resolve it as soon as possible. We will monitor the resolution process and make sure the issue is resolved. We apologize for any inconvenience you have experienced and thank you for your patience. Support team Casinos in Canada

And what are you sorry for! You helped a lot! Thank you. The account has been unblocked, I’m still waiting for funds to arrive in my account for the bonus...

Bonus money came too. Thank you very much for your attention and help in this matter. I am very glad that thanks to you the problem was resolved.