I want to share my unpleasant experience of playing at the online casino Spin Station

My name is Alex , and I want to share my unpleasant experience of playing at the online casino "Spin Station". While playing the slot " sweet" bonanza " I encountered a technical glitch. When the symbol combination formed a winning line, the game suddenly froze and after reloading the page my winnings disappeared. I tried to contact the casino's technical support, but either they did not answer me or they said that they could not reproduce my problem. It was a significant gain and I feel like I was cheated. I count on your help in resolving this problem and returning my funds to me. I would be grateful for any information and advice.

Hello, Alex ! We have received your complaint and ask you to send us your email or login associated with your game account so that we can begin checking your situation. Please provide the date and approximate time the incident occurred so we can process your request more quickly. Support team Casinos In Canada

Hello! Sent. This happened on September 5, at approximately 9:30 pm . I have a screenshot of the winnings because I saved the result before rebooting because I knew it could happen. As if I felt it. The screenshot shows the entire screen - the link on the page, the time and date, my profile.

Thanks for the information provided, Alex . We have already contacted Spin Casino Station and began an investigation into your case. As soon as we receive information from the casino, we will definitely contact you. Support team Casinos In Canada

Good evening! We conducted an investigation and analysis of the game logs and indeed discovered a technical glitch on the casino side. Your game has been interrupted due to a temporary server outage. Support team Casinos In Canada

Does this mean I lost my money due to a casino error? What are you going to do about this?

You are absolutely right. This was the casino's mistake, and during our communication we insisted that the casino must compensate you for the lost funds. The money you win will be credited to your account shortly. Support team Casinos In Canada

Thank you for your promptness and understanding. I appreciate your professionalism. I hope that similar problems will not arise again.

If you have any other questions or concerns, please reach out. We wish you a successful game! Support team Casinos In Canada