When I tried to withdraw my winnings at Mr Bet, I was told that I had unfulfilled bonus conditions

I registered a few weeks ago at Mr Casino Bet using your link. Everything started well, but when I tried to withdraw my winnings, I was told that I had unfulfilled bonus conditions. They didn't provide clear instructions or even try to help me. Customer service was unhelpful and impolite. I feel cheated and ignored and I want the casino to handle this situation more fairly and pay out my winnings. I hope your service can help me in this matter.

Hello, I'm here again. So far nothing has changed with my problem in Mr Bet . They are still ignoring me and not paying out my winnings.

Hello! We apologize for the long response. We have accepted your complaint and are ready to help you solve this problem. First, we will need your login or email linked to your gaming account at the Mr.Bet online casino . Please provide us with this information via private message. Casinos In Canada support team

Sent an email via PM.

Thank you for the information provided. We'll need a little time to investigate. Casinos In Canada support team

Good evening! No account was found at the Mr.Bet online casino using the email address provided . Please check that the information provided is correct and send us the information again. Casinos In Canada support team

Fuck, yes, I mixed it up with another mail. Sorry! Now I sent the correct, different mail.

Thank you for the information provided. We'll need a little time to investigate. Casinos in Canada support team

Sorry again. I'm waiting to see what happens with the casino.

Could you provide us with screenshots or copies of all communications you have exchanged with the casino, including requests and answers to questions about bonuses? Casinos in Canada support team

Of course I can send you screenshots. I'll make them now and send them.

Sent!

Thanks for the information provided. We will contact Mr.Bet online casino and try to resolve this situation. Please wait, we will notify you as soon as we receive a response from the casino. Casino in Canada support team

the Mr.Bet online casino . During the investigation, we found out that the problem was on the casino side and a technical error occurred that did not complete the bonus even though you received money for it and it was fully executed according to the rules. The casino apologizes for the inconvenience and admits its mistake. Now you can make a withdrawal at any time. Casinos in Canada support team

Wow, that sounds like good news! Thank you for your help in resolving this issue. I really appreciate your support.

Please, we were glad to help you. If you have any other questions or concerns, don't hesitate to contact us. Enjoy your winnings, and good luck in your next game! Casinos in Canada support team