I'm absolutely blown away by Thor Casino!

I'm absolutely blown away by Thor Casino! Recently, I decided to take advantage of the offer of a bonus on the first deposit. I topped up my account with $300 to get a bonus $300 as indicated on the site. However, after the top-up, there were neither my nor the bonus funds on my balance!! Is this some kind of... then a divorce?I feel cheated!

Good afternoon We have received your complaint and we apologize for the long response. Let's take a look at this situation. Please indicate your account number and the date of replenishment of the account. Support team Casinos in Canada

Greetings! Login to DiceDeath13 casino. I topped up my account on September 8th.

Thank you for the information. We sent a request to Thor Casino, however, have not yet received any response. Please give us a little more time to understand the situation. Support team Casinos in Canada

This is unacceptable! I was counting on this money! I didn’t even LOSE them, I just topped up my account! This is some kind of scam...

How's it going? There's an answer?

Good afternoon. Unfortunately, we have to admit that Thor Casino has decided to ignore all our letters and is a scammer who deceives its players. In this regard, we are putting the casino on our blacklist. We recommend that you play only in trusted casinos from our list ( https://casinosincanada.com/casinos/fully-trusted-casinos/ ), such problems will not arise with them . And even if any situation occurs, we guarantee to return all lost funds. Support team Casinos in Canada

And here you can not refund me the funds??

Unfortunately the casino is Thor Casino is not a "verified casino" and the Complaints terms and conditions say so. To use the complaints service , you need to select a casino from the trusted section ( https://casinosincanada.com/casinos/fully-trusted-casinos/ ) and register using our link. It is also important that this is your only casino account. Support team Casinos in Canada