I would like to file a complaint against the online casino Kosmonaut

Hello, I would like to file a complaint against the online casino " Kosmonaut ". I won $954, but they refused to pay me, citing some violations. I'm sure I didn't break any rules.

Hello! We are sorry that you are having problems with Kosmonaut Casino . We are ready to help you deal with this situation. Please provide us with information (login or email), as well as any evidence you have (screenshots, correspondence with the casino, etc.) in private messages and we will start investigating your case. Support team Casinos in Canada

Thanks for the quick response. Login and screenshots of my winnings, and correspondence with casino support are in your personal messages. As you can see, they did not provide a specific reason for refusing payment.

Thanks for the information provided. We will begin an investigation into your case and contact Kosmonaut Casino to clarify the details. Please expect a response within 24 hours. Support team Casinos in Canada

Okay, I'm waiting, thanks! I hope you can figure this out...

Good afternoon We received a response from the casino: “Hello, CasinosInCanada . We have checked the player's information. It turned out that there was a technical error on our part, due to which the payment was blocked. We are ready to pay out in full and, as compensation, offer a bonus of 200 free spins on some popular slots." Kosmonaut Casino has confirmed the presence of a technical error and is ready to pay out your winnings. A confirmation letter has been sent to your e-mail, as well as with the bonus offered as compensation and its conditions. Please let me know when you receive your funds. Support team Casinos in Canada

Thank you very much for your help! I just received my winnings. Thank you for quickly resolving my issue!

Were glad to help! If you have any further questions or problems, please contact us. Good luck with your games. Support team Casinos in Canada