Hello! I just can't be silent anymore! Is this a Kosmonaut casino or a space fucking place? I won a lot of money while playing here, and I was full of hope that I could finally renovate my house and afford a long-awaited vacation. BUT AS USUAL EVERYTHING IS THROUGH THE ASS! After a long wait, the casino simply blocked my account and didn’t pay out a single bit! I asked them for explanations, wrote them letters, tried to contact them via online chat - zero response! This is some kind of absurdity! I feel cheated and left alone with this problem. All my hope is now on you, dear service. Please help me get my money back and deal with Kosmonaut Casino.

Hello, We deeply regret that you found yourself in such an unpleasant situation with Kosmonaut Casino. We understand how important it is for you to solve this problem, and we are ready to help you. To fully understand this situation, we need more information about what happened: 1. Please check your login or email associated with your Kosmonaut casino account. 2. Can you provide any screenshots or copies of correspondence with Kosmonaut Casino support? This may help us better understand the context of what happened. After receiving additional information, we will contact Kosmonaut Casino representatives and begin investigating your problem. We will use all available means to resolve this issue in your favor. Support team Casinos In Canada

Thank you for your prompt response. Here are some additional details: 1. Sent you my email 2. No, I did not use any bonuses or promotions that could violate the casino rules. All my actions were standard and in accordance with their terms. 3. Unfortunately, I did not save the correspondence with casino support and did not take screenshots, since I did not expect such a situation. I hope these additional details will help you in your investigation. Thank you for your help. I feel like a deceived astronaut...

Thanks for providing additional details. We will immediately begin contacting Kosmonaut Casino, providing them with all available information about your problem. Our goal is to speed up the resolution process and get an explanation for account suspension. Support team Casinos In Canada

I am waiting!

Good evening! Thanks to our intervention and requests, Kosmonaut Casino admitted the mistake and pledged to return your winnings and unblock your account. They admitted that the situation was a misunderstanding. According to the casino, due to your frequent change of IP address through a free VPN , the security system considered this to be suspicious activity and blocked the account. Casino representatives promise to resolve the situation in the near future. We will monitor the resolution process and make sure the money is returned to your account and your account is unfrozen. We apologize for any inconvenience you have experienced and thank you for your patience. We are leaving this issue open until we are sure that everything has been successfully resolved. Support team Casinos In Canada

Thank you very much for your attention and help in this matter. I really hope that Kosmonaut Casino resolves this issue quickly so that I can continue playing without any incidents.

The account has been unblocked. I have not received the money yet, but I see it is being processed. I'll wait and post when I receive my winnings.

That's it, the question is closed. Everything has arrived. Thank you very much for your help!

Please feel free to contact us if you have any further questions or need additional support. We are always ready to help. Let's hope that your gaming history at Kosmonaut Casino will be pleasant and carefree. Support team Casinos In Canada