I'm shocked by what happened at BingoBonga! I decided to try a new game and, to my surprise, I won $700. But when I tried to withdraw money, I was told that I had violated the terms of the bonus, which I didn’t even use! This is absurd! I feel deceived and disappointed. And then the money completely disappeared from the casino account!

We have received your request and are ready to begin investigating your case with BingoBonga. We will need to get a login or email from you linked to your game account so we can get down to business. Casinos in Canada Support Team

Of course, I wrote to you in PM.

Thank you. We will get back to you as soon as we receive a response from the casino. Casinos in Canada Support Team

Hello! We have looked into your account and have indeed discovered a bug in the BingoBonga casino system that has incorrectly applied the bonus terms to your account. The casino sincerely apologizes for this misunderstanding. We have already begun the process of returning your funds. Casinos In Canada Support Team

I'm glad you found the mistake, but I'm still sad that I had to go through all this. When can I expect a refund?

We have already started the refund process and the money should arrive in your account within the next 24-48 hours. Casinos In Canada Support Team

Well I will wait…

Thank you, CasinosInCanada, and BingoBonga for your help. I got my money. I hope this won't happen again.

We are glad that your problem has been resolved. Our goal is to help players and ensure fair play. If you have any further questions or problems, we are always ready to help. Casinos In Canada Support Team